Customer Support Specialist
1 week ago
Euronet Worldwide, Inc. is actively seeking a committed and client-oriented Customer Support Specialist. In this pivotal role, you will be instrumental in delivering outstanding service to our clientele and ensuring their overall satisfaction.
Your responsibilities will encompass addressing client inquiries and resolving challenges associated with ATM management services. You will collaborate closely with clients and our internal departments to identify, analyze, and propose effective solutions, ensuring their successful implementation.
Core Responsibilities:
- Address client inquiries and concerns promptly and professionally.
- Investigate and resolve issues reported by clients.
- Work in partnership with internal teams to tackle and resolve client challenges.
- Foster and maintain robust relationships with clients, understanding their requirements and delivering exceptional service.
- Monitor client accounts for discrepancies and ensure precise billing and reporting.
- Oversee and coordinate projects with clients, ensuring successful outcomes.
Qualifications:
- Demonstrated experience in client services or customer support roles.
- Exceptional interpersonal and communication abilities.
- Strong analytical and problem-solving skills.
- Highly organized with meticulous attention to detail.
- Capability to work both independently and collaboratively.
- Prior experience in the financial services sector is preferred.
- A Bachelor's degree in Business Management or a related field is advantageous.
- Proficiency in Microsoft Office Suite is required.
Employee Benefits:
- 401(k) Plan
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Casual Office Attire
- Plus numerous employee perks and incentives
We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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