Technical Support Specialist

2 weeks ago


Silver Spring, Maryland, United States Worldwide TechServices Full time
Company Overview:
Worldwide TechServices is a premier provider of technology solutions and services, catering to a diverse clientele that includes top-tier technology firms, outsourcing companies, and various businesses across the globe.

Position Summary:
The Technical Support Specialist is a vital role within our organization, focusing on the maintenance and repair of various technology products in an end-user computing setting.

Key Responsibilities:
  • Conduct basic to moderately complex troubleshooting and repair tasks for devices such as PCs, laptops, tablets, and printers.
  • Deliver exceptional support to designated VIP clients.
  • Manage change requests, including the installation of new equipment and providing desk-side assistance.
  • Execute Install/Move/Add or Change (IMAC) tasks as required.
  • Carry out all assigned desk-side support duties efficiently.
  • Exhibit exemplary technical and professional service skills consistently.
  • Achieve established customer satisfaction levels and meet operational metrics as outlined in company guidelines.
  • Maintain proactive communication with end-users and service desk staff regarding service timelines and repair status.
  • Adhere to all documented service operation policies and procedures.
  • Undertake additional duties or certifications as necessary to fulfill business requirements.

Education and Experience:
  • Typically requires a technical school certification or 2-4 years of relevant experience.

Certifications and Qualifications:
  • Maintain all necessary OEM Certifications as specified by management.
  • Possess knowledge of relevant software and hardware systems.
  • Familiarity with ITIL methodologies is preferred.
  • A+ certification is advantageous.
  • May require additional customer-specific certifications or training as needed.

Skills:
  • Outstanding communication and customer interaction skills.
  • Strong oral, written, and interpersonal abilities.
  • Capability to follow processes and instructions with minimal oversight.
  • Able to lift and move computer equipment weighing up to 50 lbs.
  • Must possess a basic repair toolkit.

Additional Information:
All information will be kept confidential in accordance with EEO guidelines.

  • Silver Spring, Maryland, United States Koniag Government Services Full time

    Job OverviewKoniag Government Services is seeking a skilled Technical Support Specialist to provide assistance to our government clients.We offer a competitive salary and an exceptional benefits package that includes health, dental, and vision coverage, a 401K plan with company contributions, flexible spending accounts, paid holidays, and three weeks of paid...


  • Silver Spring, Maryland, United States Copyright Clearance Center Full time

    Job OverviewThe Technical Support and Information Specialist will leverage exceptional communication and analytical skills to engage with key clients, promptly addressing a diverse range of inquiries. This role involves delivering essential technical assistance in backend operations to meet customer content delivery expectations. You will utilize and support...


  • Silver Spring, Maryland, United States Stem IT Full time

    A leading technology solutions provider is transforming the landscape of digital services. Their innovative approach to IT support enables organizations to enhance operational efficiency. They are seeking Advanced Technical Support Specialists with a minimum of 4 years of experience to contribute to their mission.This hybrid role involves collaborating with...


  • Silver Spring, Maryland, United States Copyright Clearance Center Full time

    Job OverviewThe Technical Support and Information Specialist will leverage exceptional communication abilities and advanced problem-solving skills to engage with key clients, ensuring prompt and precise responses to a diverse range of inquiries. This role also encompasses providing essential technical assistance in back-office operations to fulfill customer...


  • Silver Spring, Maryland, United States Stem IT Full time

    Stem IT is a pioneering organization in the realm of social media marketing and search engine optimization, revolutionizing the way businesses operate. Their innovative Search Engine Marketing strategies empower companies to enhance their product sales effectively. They are currently seeking experienced Tier 3 Help Desk Specialists with a minimum of 4 years...


  • Silver Spring, Maryland, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in Information Technology? Join us for a conversation to explore if we align with your professional aspirations.Role Summary:Our team at Desktop & Depot Support is seeking dedicated and ambitious individuals to enhance our operations as Desktop Support professionals in Silver Spring. In this position, you...


  • Silver Spring, Maryland, United States Atlantech Online Inc Full time

    Job OverviewAtlantech Online, Inc. is seeking a reliable and proactive full-time Support Technician to deliver exceptional customer service in the telecommunications sector. If you possess experience in this field and thrive in a collaborative and innovative environment, we encourage you to explore this opportunity.This technical support role offers a...


  • Silver Spring, Maryland, United States Cellular Sales Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Cellular Sales. As a key member of our technical support team, you will be responsible for providing primary support of hardware and software solutions deployed in various retail locations.Key ResponsibilitiesRespond to and resolve technical issues reported by customers and...


  • Silver Spring, Maryland, United States Hornet Appliance Services LLC Full time

    Exciting Opportunity as a Client Support SpecialistBecome an integral part of Hornet Appliance Services LLC as a Client Support Specialist, where your expertise will be essential in providing customers with comprehensive product insights and technical assistance.Key Responsibilities:Respond to customer queries and issuesProvide in-depth information about...


  • Silver Spring, Maryland, United States Atlantech Online Inc Full time

    Job OverviewAtlantech Online, Inc. is seeking a reliable and proactive full-time Support Technician to deliver exceptional customer service. If you have experience in the telecommunications sector and thrive in a collaborative and innovative environment, this opportunity may be for you.This role offers a competitive starting salary of $42,000 along with a...


  • Silver Spring, Maryland, United States Atlantech Online Inc Full time

    Job OverviewAtlantech Online, Inc. is seeking a dedicated and proactive full-time Support Technician based in Silver Spring, MD. This role is essential for delivering exceptional customer service within the telecommunications sector. If you have a background in tech support and thrive in a collaborative and innovative environment, we encourage you to explore...


  • Silver Spring, Maryland, United States Book A Repair Today Full time

    Job OverviewPosition Summary:The IT Support Specialist is tasked with the setup, upkeep, and troubleshooting of computer systems, hardware, and software within the organization. This role requires addressing technical challenges, assisting end-users, and ensuring the efficient functioning of IT systems.Primary Responsibilities:Technical Support:Install,...


  • Silver Spring, Maryland, United States Puente de Vida LLC Full time

    Job TypeFull-timePosition OverviewPuente de Vida LLC is looking for a dedicated Administrative Support Specialist to engage in clerical and administrative tasks that facilitate the smooth operation of our office. This role is essential in providing assistance to management and staff in various daily functions.Clerical Responsibilities: Execute clerical tasks...


  • Silver Spring, Maryland, United States MPF Federal LLC Full time

    Job OverviewMPF Federal LLC is in search of a Senior Technical Information Specialist to support our ongoing projects.Position Overview:Deliver administrative and clerical assistance to develop scientific documents, memos, and other essential materials for reviews and presentations at various FDA committee sessions.Evaluate, ensure quality, and assemble...


  • Silver Spring, Maryland, United States Maverick Marketing Full time

    Join Our Team as a Full-Time Entry-Level Client Support Specialist:Maverick Marketing is a progressive business management firm that prioritizes the well-being of our team members. We are proud of our inclusive culture that embraces professionals from diverse backgrounds. This variety within our Client Support Specialist team has greatly enhanced our...


  • Silver Spring, Maryland, United States Specialist Office Full time

    Job OverviewWe are seeking a dedicated Prior Authorization Specialist to manage pre-authorization processes within our specialty practice.Key ResponsibilitiesPatient Management: Facilitate patient check-ins and ensure a smooth flow of operations.Authorization Processes: Obtain necessary pre-authorizations from various insurance providers.Insurance...


  • Silver Spring, Maryland, United States IMPYRIAN Full time

    Job OverviewCompany BackgroundImpyrian stands at the forefront of digital innovation, focusing on cybersecurity, audio-visual solutions, engineering, construction initiatives, and artificial intelligence. Our commitment lies in delivering excellence, ensuring client satisfaction, and fostering the professional development of our team members.Role OverviewWe...


  • Silver Spring, Maryland, United States OCT Consulting, LLC Full time

    Job OverviewOCT Consulting, LLC is a recognized small business management and technology consulting firm, dedicated to providing exceptional support to Federal Government clients. Our expertise spans across various domains including Strategy, Process Optimization, Change Management, Program and Project Management, Procurement, and Information Technology.Key...


  • Silver Spring, Maryland, United States MPF Federal LLC Full time

    Job OverviewMPF Federal LLC is in search of a Senior Technical Information Specialist to contribute to our ongoing projects.Role Summary:Deliver administrative and clerical assistance to prepare scientific documents, memos, and supplementary materials for reviews and presentations at various committee meetings.Conduct thorough reviews, quality checks, and...


  • Silver Spring, Maryland, United States VG Woodlands Full time

    Job OverviewVG Woodlands is seeking a dedicated Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional care to our residents.Key Responsibilities:Assist with vital signs, medication management, and documentation.Provide assistance with daily living activities, including bathing,...