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Bilingual Customer Support Specialist

2 months ago

Silver Spring, Maryland, United States Clark Creative Solutions Full time
Job Overview

We are looking for a dedicated and customer-focused Bilingual Call Center Analyst to enhance our operations. In this role, you will be tasked with delivering outstanding customer support and assistance to our clientele. This position is ideal for individuals fluent in both English and Spanish who are passionate about providing exceptional service.

Key Responsibilities:

- Respond to incoming customer calls, offering assistance in a friendly and professional manner.
- Address customer inquiries and complaints, providing suitable solutions.
- Perform data entry tasks and ensure accurate maintenance of customer records.
- Communicate clearly with customers to understand their needs effectively.
- Evaluate customer issues and escalate complex cases to the relevant department for resolution.
- Adhere to company policies and procedures to guarantee consistent service delivery.
- Share product information with customers and suggest additional services when appropriate.
- Uphold the confidentiality of customer information.

Qualifications:

- Previous experience in a call center or customer service environment is preferred.
- Strong phone etiquette with the capability to manage high call volumes.
- Bilingual proficiency in English and Spanish is essential.
- Excellent verbal and written communication skills in both languages.
- Ability to multitask and prioritize effectively.
- Proficient in data entry and computer operations.

If you possess strong communication skills in both English and Spanish, we invite you to consider this opportunity as a Bilingual Call Center Analyst. We provide competitive compensation, thorough training, and pathways for career growth.

Job Types:

Full-time, Contract

Salary:

$21.13 per hour

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Monday to Friday
Work Location:

In person