IT Support Specialist

5 days ago


Silver Spring, Maryland, United States Cellular Sales Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Cellular Sales. As a key member of our technical support team, you will be responsible for providing primary support of hardware and software solutions deployed in various retail locations.

Key Responsibilities
  • Respond to and resolve technical issues reported by customers and internal teams in a timely and professional manner.
  • Assist with identifying problems and providing potential resolutions, working closely with cross-functional teams to ensure seamless support.
  • Coordinate with end-users to analyze their needs and provide solutions that meet expected service levels.
  • Track and maintain historical records of technical issues using our company-approved ticketing system.
  • Collaborate with other departments to update and maintain hardware and software standards.
  • Escalate complex technical issues to senior technicians for further assistance.
  • Communicate technical trends, significant problems, and individual market requests to the team and leadership.
  • Maintain up-to-date knowledge of company software, hardware, and approved procedures.
  • Schedule preventative maintenance on company-owned vehicles.
  • Escalate and schedule vendor services as necessary.
  • Install and troubleshoot WAN/LAN, Cat 6e cabling.
  • Manage and track inventory stockroom(s) for designated territories according to team standards.
  • Responsible for expense records and reports for company-provided procurement cards.
Requirements
  • High school diploma or equivalent required.
  • Minimum 3 years of verifiable technology support experience.
  • Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize.
  • Strong troubleshooting skills and ability to work independently and as part of a team.
  • Valid US driver's license with a clean driving history for the past 2 years.
Preferred Qualifications
  • Two or four-year degree in a related field.
  • Industry certifications a plus.
  • Understanding of ITIL.
Additional Eligibility Qualifications
  • Ability to deal with stress and changing priorities.
  • Excellent interpersonal skills.
  • Strong communication and problem-solving skills.


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