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Bilingual Customer Support Specialist
2 months ago
*REMOTE Customer Support Specialist*
Fully Remote but must be local to Fulton, MD area for equipment pick up
*Overview:*
TEKsystems is seeking candidates for remote positions within a prominent organization in the Healthcare industry. In this role, you will enhance customer satisfaction and loyalty by delivering accurate, consistent, timely, and meaningful information to members, customers, patients, and providers, enabling them to fully leverage their insurance benefits. You will foster rapport and collaborative relationships with current and prospective members while adhering to compliance standards.
*What You Will Appreciate:*
Enjoy the flexibility of a fully remote position, allowing you to work from the comfort of your home.
Competitive compensation starting at $20.57 per hour.
Comprehensive training program designed to ensure your success in the role.
Opportunity to work with one of the largest healthcare organizations in the nation, known for its positive culture.
Regular and constructive performance feedback to support your development.
*Daily Responsibilities:*
Act as a representative for the Health Plan by addressing and documenting all incoming inquiries to ascertain their nature, and respond to complex calls related to specialized product lines or queues.
Respond empathetically to member complaints and concerns regarding Health Plan benefits, account status, payment history, and medical services.
Initiate communication with relevant Health Plan, medical group, and facility personnel to gather information pertinent to the inquiry as necessary.
Analyze data to determine and implement the appropriate course of action to resolve complaints and/or coordinate service recovery.
Document interactions in accordance with established procedures.
Assist the department in achieving call handling goals, first contact resolution targets, complaint resolution compliance, member retention, and making follow-up contacts as needed.
*Essential Skills & Qualifications:*
- A minimum of two (2) years of customer service experience is required.
- Call Center experience is required (Healthcare experience is highly preferred).
- High school diploma or equivalent experience in a related field or a combination of education and work experience is required.
- Minimum typing speed of 30+ words per minute (required).
- Must have high-speed internet and the capability to work from home.
*Work Schedule:*
Monday to Friday, with operational hours from 8 AM to 11 PM EST (8-hour shift). Flexibility to work within these hours is essential.
About TEKsystems:
We are partners in transformation, assisting clients in activating ideas and solutions to seize new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with forward-thinking leaders to drive change. This is the essence of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
