Automotive Service Consultant

2 weeks ago


Westlake, Ohio, United States Serpentini Chevrolet of Westlake Full time
Job Overview

Position Title: Automotive Service Consultant at Serpentini Chevrolet of Westlake

Company Background: Serpentini Chevrolet of Westlake is a distinguished automotive dealership in Ohio, committed to delivering superior customer service and high-quality vehicles. We emphasize excellence and foster a supportive work atmosphere.

Role Summary: We are in search of a dedicated Automotive Service Consultant to enhance our customer service experience. Key responsibilities encompass addressing clients' automotive requirements, optimizing departmental profitability, and ensuring exceptional service delivery.

Key Responsibilities:

  • Welcome and assist customers with professionalism
  • Record customer vehicle details and service inquiries
  • Collaborate with technicians regarding maintenance services
  • Offer comprehensive explanations of suggested services
  • Efficiently schedule service appointments
  • Oversee work orders and guarantee timely service completion
  • Communicate updates to clients and resolve any issues
  • Ensure precise billing and maintain an organized service area

Required Qualifications:

  • Experience in a customer service role is preferred
  • Excellent customer service abilities
  • Strong communication and interpersonal skills
  • Capability to handle tasks in a dynamic environment
  • Knowledge of automotive systems and maintenance practices
  • Familiarity with service operation computer systems
  • Meticulous attention to detail and organizational capabilities
  • Ability to work effectively in a team
  • Valid driver's license with a clean driving record

Employee Benefits:

  • Attractive compensation package with potential bonuses
  • Comprehensive health, dental, and vision insurance
  • Retirement savings options
  • Paid time off and holiday compensation
  • Opportunities for training and career advancement
  • Employee discounts on vehicle purchases

Equal Opportunity Statement: We are an equal opportunity employer dedicated to fostering diversity and inclusion. All qualified candidates are encouraged to apply.



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