GSOC Operations Manager

16 hours ago


Austin Texas, United States Control Risks Full time
{"Job Title": "GSOC Supervisor", "Job Description": "Job Summary

Control Risks is seeking a highly skilled GSOC Supervisor to oversee the day-to-day operations of our Embedded Consulting Services. This is a critical role that requires strong leadership and technical skills to ensure the success of our clients.

Key Responsibilities
  • Supervise GSOC operators and ensure the effective use of security technologies.
  • Oversee the dispatch and coordination of support services, including liaison with emergency response teams.
  • Perform quality control of call logging and database entries.
  • Evaluate and report incidents to internal and external stakeholders.
  • Coordinate training of new GSOC operators and maintain documentation.
  • Support projects and special events as assigned by GSOC Manager.
Requirements
  • Minimum of two years of verifiable call center, security command, or operations center experience.
  • Bachelor's degree in a related field preferred.
  • Military or law enforcement experience preferred.
  • Strong computer skills and excellent verbal and written communications skills.
  • Ability to multi-task and deliver timely work products in a challenging environment.
What We Offer

Control Risks offers a competitive compensation and benefits package, including a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.

", "lang_code": "en-US"}

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