Sales Coordinator

9 hours ago

Oakland, California, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a highly organized and detail-oriented Sales Coordinator to join our team at Aimbridge Hospitality. As a Sales Coordinator, you will play a critical role in supporting our sales team in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications.

Responsibilities
  • Assist the Director of Sales and Sales Managers in obtaining customer satisfaction by performing clerical and administrative duties.
  • Perform light selling duties to small groups and functions as directed by the Director of Sales.
  • Maintain sales files in an organized fashion and as per specified standards.
  • Maintain Accounts Coverage Program as applicable.
  • Answer phones; qualify incoming inquiry calls and ensure all inquiries are dealt with accurately and timely.
  • Types sales contracts, BEO's, correspondence, reports, forms, direct mail pieces, etc. as needed by the sales team.
  • Maintain lead log and lead statistics to be used for strategic outbound sales.
  • Maintain Sales system (i.e. Delphi SalesPro, etc.) docs and ensure consistent, accurate, and working properly.
  • Assist managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.
  • Maintain timely and effective paper flow and communication within the department and to other departments.
  • Quotes prices for meeting inquiries and works with respective Sales leadership at the property to handle small groups of less than 10 rooms and small meetings of less than 10 people.
  • Works with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
  • Distributes BEO's, Changes Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups.
  • Assists guests and clients with small changes requests, etc. and completes needed paperwork for Manager.
  • Conducts site inspections for the department as needed.
  • Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.
  • Maintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
  • Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets collateral supplies and promotional items.
  • Calls clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts, and complete AV order.
  • Organizes in-house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
  • Attends Sales Meetings and takes minutes, types, and distributes accordingly.
Requirements
  • High School diploma or equivalent is required with College coursework in a related field preferred.
  • Experience in a hotel or a related field is also preferred.
  • Ability to type 55 wpm.
  • Proficient with Microsoft operating Systems, OnQ, and Sales Pro Enterprise.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
Compensation

Compensation for this position ranges from $19.32 to $28.99 per hour, depending on experience.

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