Patient Experience Director

3 days ago


Los Angeles, California, United States Vaco Full time
Job Title: Patient Experience Manager

Vaco is seeking a highly skilled Patient Experience Manager to join our team in Hollywood. As a key member of our client success team, you will play a critical role in enhancing patient and employee engagement through surveys and ensuring clients have a positive experience.

Key Responsibilities:
  • Provide support to the client success team in delivering exceptional patient experiences
  • Develop and implement strategies to enhance patient and employee engagement through surveys and other initiatives
  • Collaborate with clinics and healthcare professionals to ensure seamless patient engagement processes
  • Travel to different clinics across the United States to implement processes and procedures and support patient/employee engagement efforts
  • Build and maintain online reputation through effective communication and relationship-building
  • Coordinate client-facing marketing materials to promote patient engagement initiatives
Requirements:
  • 5+ years of experience in patient experience management, preferably in the healthcare or nonprofit industry
  • Proven track record of supervising and training teams, with a focus on patient engagement and experience
  • Experience working with surveys, preferably in SurveyMonkey
  • Bachelor's degree preferred, but not required
  • Value-driven and mission-focused individual with a passion for delivering exceptional patient experiences
What We Offer:

Vaco is an Equal Opportunity Employer and values diversity in the workplace. We offer a competitive salary range of $70,000-$81,000, depending on location and experience. This is a hybrid schedule opportunity, with 3 days of in-office work and up to 30% travel to clinic locations across the United States.

At Vaco, we are committed to providing a positive and inclusive work environment. If you are a motivated and experienced professional looking to make a meaningful impact in the healthcare industry, we encourage you to apply today.



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