Patient Access Director San Bernardino CA

20 hours ago


Los Angeles, California, United States Optum Full time
Optum Patient Access Director Job Description

At Optum, we are committed to delivering care and improving health outcomes for millions of people worldwide. As a Patient Access Director, you will play a critical role in leading our team to achieve exceptional customer satisfaction and financial performance.

Key Responsibilities:
  • Leadership and Direction: Effectively lead and direct patient access leaders and staff to achieve performance standards and metrics.
  • Customer Service: Motivate staff to deliver exceptional customer service, ensuring high levels of satisfaction and meeting organizational goals.
  • Revenue Cycle Performance: Develop and implement processes to improve revenue cycle performance, including data collection, root cause analysis, and mitigation action plans.
  • Process Improvement: Lead quality assurance, patient satisfaction, employee engagement, and process improvement activities to drive associate understanding and commitment.
  • Technology Integration: Collaborate with IT to integrate technology and drive business objectives within the client environment.
  • Leadership and Development: Develop and evaluate individuals within the area of responsibility, promoting associate loyalty and retention through effective engagement and inclusion.
  • Financial Management: Manage assigned areas, including financial and personnel management, to ensure cost-effective staffing and meet customer requirements.
Requirements:
  • Experience: 4+ years of experience as a Patient Access Manager or Director in an acute hospital setting, with 5+ years of supervisory or leadership experience within Revenue Cycle.
  • Skills: Proficiency in Microsoft Excel, Word, and PowerPoint, with excellent organizational and leadership skills.
  • Certifications: Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM) is preferred.

As a Patient Access Director at Optum, you will have the opportunity to make a meaningful impact on the lives of our patients and clients. If you are a motivated and experienced leader with a passion for delivering exceptional customer service and driving revenue cycle performance, we encourage you to apply for this exciting opportunity.



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