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Patient Access Director San Bernardino CA
2 months ago
At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Patient Access Director, you'll play a critical role in leading our team to achieve exceptional customer satisfaction and financial performance.
Key Responsibilities:- Leadership and Oversight: Provide strategic direction and guidance to patient access leaders and staff, ensuring alignment with organizational goals and performance metrics.
- Process Improvement: Develop and implement processes to enhance Revenue Cycle performance, including registration, financial clearance, patient liability estimation, authorization, and referral management.
- Communication and Collaboration: Foster effective communication between client leadership, patients, supporting teams, and payors to ensure seamless patient access experiences.
- Issue Resolution: Analyze and resolve issues related to patient access activities, including data collection, root cause analysis, reporting, and mitigation action plans.
- Technology Integration: Collaborate with IT teams to integrate patient access technologies and ensure seamless system performance.
- Quality Assurance and Process Improvement: Participate in quality assurance activities, ensuring associate understanding and commitment to process improvement outcomes.
- Leadership and Development: Develop and mentor associates to achieve their full potential, promoting a positive and inclusive work environment.
- Experience: 4+ years of experience as a Patient Access Manager or Director in an acute hospital setting, with 5+ years of supervisory or leadership experience within Revenue Cycle.
- Skills: Proficiency in Microsoft Excel, Word, and PowerPoint, with excellent organizational and leadership skills.
- Certifications: Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM) is preferred.
As a Patient Access Director at Optum, you'll enjoy a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. Join our team and contribute to improving health outcomes for millions of people worldwide.