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Patient Access Director San Bernardino CA

2 months ago


Los Angeles, California, United States Optum Full time
Optum Patient Access Director Job Description

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Patient Access Director, you'll play a critical role in leading our team to achieve exceptional customer satisfaction and financial performance.

Key Responsibilities:
  • Leadership and Oversight: Provide strategic direction and guidance to patient access leaders and staff, ensuring alignment with organizational goals and performance metrics.
  • Process Improvement: Develop and implement processes to enhance Revenue Cycle performance, including registration, financial clearance, patient liability estimation, authorization, and referral management.
  • Communication and Collaboration: Foster effective communication between client leadership, patients, supporting teams, and payors to ensure seamless patient access experiences.
  • Issue Resolution: Analyze and resolve issues related to patient access activities, including data collection, root cause analysis, reporting, and mitigation action plans.
  • Technology Integration: Collaborate with IT teams to integrate patient access technologies and ensure seamless system performance.
  • Quality Assurance and Process Improvement: Participate in quality assurance activities, ensuring associate understanding and commitment to process improvement outcomes.
  • Leadership and Development: Develop and mentor associates to achieve their full potential, promoting a positive and inclusive work environment.
Requirements:
  • Experience: 4+ years of experience as a Patient Access Manager or Director in an acute hospital setting, with 5+ years of supervisory or leadership experience within Revenue Cycle.
  • Skills: Proficiency in Microsoft Excel, Word, and PowerPoint, with excellent organizational and leadership skills.
  • Certifications: Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM) is preferred.
What We Offer:

As a Patient Access Director at Optum, you'll enjoy a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. Join our team and contribute to improving health outcomes for millions of people worldwide.