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Director of Customer Experience

2 months ago

Los Angeles, California, United States Surprise Full time

We are seeking a seasoned professional to lead our customer support team as the Director of Customer Experience. This role will be responsible for providing strategic direction and leadership to ensure exceptional customer satisfaction and loyalty.

Key Responsibilities:

  • Develop and implement customer support strategies to drive business growth and customer retention
  • Lead a team of customer support agents to ensure timely and effective issue resolution
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Monitor and analyze customer feedback to inform product development and improvement initiatives
  • Establish and maintain relationships with key stakeholders to ensure seamless customer experience

Requirements:

  • 5+ years of experience in customer support leadership roles
  • Proven track record of driving customer satisfaction and loyalty
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A dynamic and supportive work environment
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A chance to work with a pioneering software category