Data Entry Specialist
1 week ago
At Storm Creek, we're seeking a highly detail-oriented and organized Data/Order Entry Specialist to join our Customer Experience Team. As a key member of our team, you will be responsible for accurately entering customer purchase orders and other data into our ERP system, ensuring timely and efficient processing.
Key Responsibilities:
- Enter customer purchase orders into the ERP system, adhering to daily cutoff deadlines.
- Communicate missing order information to customers and escalate to customer service and sales team members as needed.
- Notify customers and ecommerce contacts of out-of-stock and inventory issues during order entry.
- Error-check POs against orders before dropping to the warehouse.
- Allocate products and send pick tickets to the warehouse at time of order entry.
- Assign backorders to future shipments and process backorders when new product arrives.
- Review pending orders throughout the day to ensure prompt communication.
- Respond to customer order-related inquiries within 2 hours or less.
- Participate in weekly team meetings to address issues and priorities.
- Verify invoicing and order information on ecommerce platforms.
- Report issues from ecommerce and customer ordering platforms to IT.
- Update customer data in the ERP system.
- Communicate warehouse transfer needs for large-scale projects as necessary.
- Complete administrative and data entry projects as assigned.
Requirements:
- 2-5+ years of related work experience.
- Promotional Products and/or Apparel industry experience is strongly preferred.
- Exceptional attention to detail.
- Desire to provide excellent customer service.
- Ability to be proactive and multi-task.
- Strong verbal and written communication skills.
- Proficient with Microsoft Office and able to quickly learn ERP software.
- Self-starter with high energy and a fast-paced, growing business environment.
- Team player.
Benefits:
- 401(k)
- Medical Insurance
- Dental insurance
- Flexible spending account
- Health Savings Account
- Vision insurance
- Company-paid Life insurance/LTD/STD
- Paid time off
- Shared Success Bonus Program
- Professional development assistance
- Referral program
- Company learning and team building events
- $500 clothing allowance
Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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