ER Patient Registrar

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As an ER Patient Registrar, you'll play a critical role in ensuring our patients receive the highest quality care.

• Maintain up-to-date knowledge of registration requirements for various areas, including main admitting, OP registration, ED registration, maternity, and rehabilitation units.
• Ensure accurate and timely entry of demographic information into the ADT system.
• Properly identify patients to prevent medical record number duplication.
• Review assigned accounts for accuracy and completeness, and obtain required documentation.
• Meet CMS billing requirements for MSP, Important Message from Medicare, and Observation Notice.
• Collect and enter required data into the ADT system, emphasizing accuracy of demographic and financial information for proper reimbursement.
• Verify information entered in ADT on pre-registered accounts and correct any errors.
• Identify forms requiring patient/guarantor signature and obtain signatures.
• Ensure all required documents are scanned into the appropriate system.
• Provide printed material hand-outs for patients, including Patient Rights and Responsibilities, HIPAA Privacy Act notification, and Advance Directive.
• Follow EMTALA-compliant registration steps for Emergency Department and Labor and Delivery areas.
• Assess self-pay patients for presumptive eligibility and initiate the process when necessary.
• Monitor and address tasks associated with the Mede/Analytics PAI tool.
• Follow approved scripting and verify insurance benefits on all patients registered daily.
• Thoroughly document insurance verification information in the ADT system, including deductibles, copayments, coinsurance, and policy limitations.
• Obtain referral, authorization, and pre-certification information, and document this in the ADT system.
• Verify medical necessity checks have been completed for outpatient services.
• Identify payer requirements for medical necessity and verify patient liabilities with payers.
• Calculate patient payments and request payment at the time of registration.
• Identify outstanding balances due from previous visits and notify patients.
• Set up payment plans for patients who cannot pay their entire current copayment and/or past balance in one payment.
• Document conversations with patients regarding financial liabilities and agreements to pay.
• Apply payment to patient accounts and provide receipts for payment.
• Clarify division of financial responsibility if payment for services is split between a medical group and an insurance company.

At Optum, we offer a comprehensive benefits package, competitive base pay, and performance rewards. Our management team is committed to your success, and we provide opportunities for career growth and development.

Some of our offerings include:

• Paid Time Off and 8 Paid Holidays
• Medical Plan options, Health Spending Account, and Health Savings Account
• Dental, Vision, Life, and AD&D Insurance, Short-term disability, and Long-term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement, Employee Discounts, Employee Assistance Program, Employee Referral Bonus Program, and Voluntary Benefits

• High School Diploma/GED or higher
• 1+ years of customer service experience
• 1+ years of experience with requesting and processing financial payments
• Beginner level of proficiency working with computers/data entry
• Ability to work Thursday 12pm-6pm and Friday to Sunday 6am-6pm

• 1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
• General understanding of insurance policies and procedures
• Working knowledge of medical terminology
• Able to perform basic mathematics for payment calculation

• Excellent interpersonal, communication, and customer service skills