ER Patient Registrar

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As an ER Patient Registrar, you'll play a critical role in ensuring our patients receive the highest quality care.

• Maintain up-to-date knowledge of registration requirements for various areas, including main admitting, OP registration, ED registration, maternity, and rehabilitation units.
• Ensure accurate and timely entry of demographic information into the ADT system.
• Properly identify patients to prevent medical record number duplication.
• Review assigned accounts for accuracy and completeness.
• Meet CMS billing requirements for MSP, Important Message from Medicare, and Observation Notice.
• Collect and enter required data into the ADT system with emphasis on accuracy.
• Verify patient information and correct errors.
• Obtain patient signatures for required documents.
• Scan documents into the appropriate system.
• Provide printed material to patients, including patient rights and responsibilities, HIPAA notification, and advance directive.
• Follow downtime procedures for manual patient information entry.
• Assess self-pay patients for presumptive eligibility and initiate the process.
• Monitor and address tasks associated with the Mede/Analytics PAI tool.
• Verify insurance benefits using electronic verification systems or contacting payers directly.
• Document insurance verification information in the ADT system.
• Obtain referral, authorization, and pre-certification information.
• Verify medical necessity checks for outpatient services.
• Identify payer requirements for medical necessity.
• Verify patient liabilities with payers and calculate payment.
• Set up payment plans for patients who cannot pay in full.
• Document conversations with patients regarding financial liabilities and payment agreements.
• Apply payments to patient accounts and provide receipts.
• Clarify division of financial responsibility between medical groups and insurance companies.

At Optum, we offer a competitive base pay, comprehensive benefits package, performance rewards, and a management team committed to your success. Some of our offerings include:

• Paid Time Off and 8 Paid Holidays
• Medical Plan options with Health Spending Account or Health Savings Account
• Dental, Vision, Life, and AD&D Insurance
• Short-term and Long-term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• High School Diploma or equivalent
• 1+ years of customer service experience
• 1+ years of experience with requesting and processing financial payments
• Beginner level of proficiency working with computers and data entry
• Ability to work Thursday 12pm-6pm and Friday to Sunday 6am-6pm

• 1+ years of experience in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, or other revenue cycle related roles
• General understanding of insurance policies and procedures
• Working knowledge of medical terminology
• Able to perform basic mathematics for payment calculation

• Excellent interpersonal, communication, and customer service skills

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.