Program Manager for Independence Services

3 days ago

Minneapolis, Minnesota, United States Pinnacle Services Full time
Job Title: Independence Program Manager

We are seeking a highly skilled and compassionate Independence Program Manager to join our team at Pinnacle Services. As a key member of our staff, you will be responsible for providing direct support and oversight of services provided to individuals living and working in the community.

Job Summary:

The Independence Program Manager will be responsible for coordinating scheduling, providing initial and ongoing training, coaching, and direct supervision of Community Support and Ryan White Specialists. You will also be responsible for documentation, data collection, and completion of documents for service initiation and annual service plan reviews.

Key Responsibilities:
  • Oversight of program service delivery
  • Coordination of scheduling to ensure consistent service delivery
  • Providing initial and ongoing training, coaching, and direct supervision of Community Support and Ryan White Specialists
  • Documentation, data collection, and completion of documents for service initiation and annual service plan reviews
  • Ongoing quality insurance and improvement to ensure compliance with policies, procedures, and 245D licensing and service delivery requirements
  • Providing active support and direct care to individuals (community participation, health/safety/wellness, household management, adaptive skills, employment development/support services, homemaking)
  • Prioritizing the use of person-centered practices and positive support strategies to support the individuals served in the quality of life they want to live, and the skill sets they would like to develop to support that quality of life
  • Function as the representative and main point of contact for direct reports working in the community, the individuals being served, and the families and team members who support them
Requirements:
  • Must successfully clear a DHS background check
  • Current driver's license, auto insurance, reliable transportation, and an acceptable driving record determined by Pinnacle Services policy in order to use personal vehicle to transport clients, as needed
  • Must be available to work flexible hours
  • Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older
  • One of the following:
    • a baccalaureate degree in a field related to human services, and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older;
    • an associate degree in a field related to human services, and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older;
    • a diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or
    • a minimum of 50 hours of education and training related to human services and disabilities
  • Ability to maintain a positive demeanor and demonstrate patience, compassion, dependability, and have a passion for helping others
  • Strong communication and interpersonal skills with the ability to form trusting relationships with individuals served
  • Ability to supervise professional and non-professional personnel and maintain positive relations with employees, individuals served, support teams, and other agency departments
  • Knowledge of the field of developmental disabilities, its practices and procedures, and the laws, rules, and regulations
  • Willingness to take initiative, adapt to circumstances, and work independently
  • Ability to make independent decisions when circumstances warrant such action
  • Must possess the ability to seek out and implement new methods, teaching strategies, assessment tools, and principles and be willing to implement therapeutic interventions, as required
Preferred Qualifications:
  • CPR/AED certified (will train if missing this qualification)
  • Minimum of three years of supervisory level experience in a program providing direct support services to persons with disabilities or persons age 65 and older.

Pinnacle Services is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, short-term disability, voluntary life insurance, 401(k) retirement plan, flexible spending account, and paid time off. If you are passionate about providing high-quality services to individuals with disabilities, we encourage you to apply for this exciting opportunity.

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