Care Coordinator

3 weeks ago

Brooklyn New York, United States Good Shepherd Services Full time
About Us:

Good Shepherd Services is a leading multi-service agency dedicated to serving vulnerable youth and families in New York City. Our mission is to empower individuals to gain skills for success by building on their strengths.

We are committed to respecting the dignity and worth of every person and promoting a culture of inclusivity, equity, and social justice.

As a top-rated employer in NYC, Good Shepherd Services offers a dynamic work environment, a collaborative team, and a comprehensive benefits package.

Benefits:
  • Tuition Assistance Program
  • Generous paid time off, including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays
  • Healthcare Plans (Medical, Dental, Vision, and Pet Care)
  • 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time)
Job Summary:

We are seeking a dynamic and compassionate Care Coordinator to support youth at our Brooklyn Center. As a key member of our team, you will guide program enrollees and their caretakers through the healthcare system, assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes.

Key Responsibilities:
  • Obtain required Care Management enrollment consents from the individual or legal guardian
  • Complete initial and ongoing needs assessments (Child and Adolescent Needs and Strengths; CANS) to determine the individual's most appropriate level of care management
  • Responsible for the overall management of the patient's Individualized Plan of Care
  • Coordinate the enrollee's provision of services, including as per their acuity level
  • Support adherence to treatment recommendations
  • Monitor and evaluate a patient's needs, including prevention, wellness, medical, mental health, care transitions, and social and community services where appropriate
  • Meet client contact requirements, including face-to-face visits as needed
  • Meet Care Management documentation requirements in a timely and accurate manner
  • Function as an advocate for clients within the agency and external service providers
  • Promote wellness and prevention by linking enrollees with resources and services based on their individual needs and preferences
  • Educate the child/caregiver on care of chronic conditions, immunization, screening, and other preventive interventions
  • Help clients to obtain and maintain public benefits necessary to gain healthcare services
  • Effectively communicate and share information with the individual and their families and other caregivers
  • Conduct care planning meetings/conferences and serve as an interdisciplinary team member
  • Identify available community-based resources and actively manage appropriate referrals, access, engagement, follow-up, and coordination of services
  • Attend and participate in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Care Manager position
  • Ensure that child has periodic evaluations and follow-up treatment for dental, vision, and hearing care, following Medicaid EPSDT guidelines
Requirements:
  • Bachelor's degree required
  • Previous experience as a Case Planner, Care Coordinator, Case Manager, and/or Case Worker in a social service setting
  • Experience with Child Welfare, ACS, and Foster Care is helpful
  • Bilingual Spanish-speaking candidates are highly encouraged to apply

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