Care Coordinator

3 days ago

Brooklyn New York, United States Care Design New York Full time
About the Role

Care Design New York is seeking a highly skilled and compassionate Care Manager to join our team. As a Care Manager, you will play a vital role in coordinating supports and services for Partners Health Plan (PHP) FIDA-IDD enrollees.

Key Responsibilities
  • Utilize a person-centered approach to support members in being as self-directed as possible.
  • Serve as the primary point of contact for PHP participants, providing exceptional care coordination and non-clinical support functions.
  • Lead IDT meetings and complete participant Life Plans in alignment with PHP Policies and Procedures.
  • Ensure integration of all needed and preferred supports and services, including medical, behavioral, social, habilitation, dental, psychosocial, and community-based long-term supports and services.
  • Monitor effectiveness of care and service plans through member/IDT contact in alignment with PHP Policies and Procedures.
  • Link and refer participants to service providers and activities, including community resources, and maintaining/applying for benefits and entitlements such as Medicaid, Food Stamps, HEAP, etc.
  • Assist individuals to resolve problems in living, such as housing, utilities, the judicial system, and general safety.
  • Responsible for advocating for and with an individual to ensure informed decision making, informed consent, and guardianship that is appropriately carried out.
  • Report abuse or neglect immediately when observed or reported.
  • Alert Clinical Team Leader regarding any emerging physical or behavioral health issues.
  • Coordinate/schedule all participant meetings, appointments, and transportation as needed.
  • Provide visits to participants' homes as needed.
  • Provide assistance in orientation and education to participants, families, IDT, and other providers and stakeholders.
  • Adhere to all required time-frames for participant telephonic and in-person contacts, assessments, care management notes, life plan meetings, and life plan completions.
  • Provide all verbal, written, and electronic communication with participants/caregivers/families, IDT, providers, and vendors in a timely manner and accordingly document.
  • Provide timely preparation and completion of all data entry, data collection, report production.
  • Maintain participant documents in secure electronic record system and meet all confidentiality requirements.
  • Adhere to all requirements set forth in the Willowbrook Permanent Injunction as appropriate.
  • Complete training necessary to acquire and demonstrate knowledge of the following areas necessary to fully support participants: Physical health, aging and loss, appropriate community support services, frequently used medications and their potential negative side-effects, depression, challenging behaviors, Alzheimer's disease and other disease-related dementias, behavioral health, and issues related to accessing and using durable medical equipment, as appropriate.
Requirements
  • Must meet the requirements of a Qualified Intellectual Disability Professional (QIDP) as defined by New York State.
  • Have at least 1 year of experience working directly with persons with intellectual disability or other developmental disabilities.
  • Possess at minimum a bachelor's degree in an approved human services field, or possess at minimum a bachelor's degree in a non-approved field, with proof of a minimum of 30 credit hours in human services-related classes.
  • Excellent interpersonal, communication, and organizational skills along with attention to detail required.
  • Working knowledge of Microsoft Word and Excel in a Windows environment required.
  • Excellent follow-up and problem resolution skills also required.
  • Proficiency with health-related computer applications desired.
  • Valid Driver's License to travel within NYS preferred.
  • Must be able to travel as necessary and adhere to PHP's travel policies.
  • Ability to work remotely if needed while adhering to HIPAA requirements.

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