Client Access Representative
4 days ago
Job Summary:
We are seeking a highly skilled customer service representative to join our team at Burrell Behavioral Health. As a Client Access Representative, you will be responsible for providing exceptional customer service to our clients, staff, and leadership team members.
Key Responsibilities:
- Provide exceptional customer service to all clients, staff, and leadership team members
- Represent Burrell Behavioral Health in a professional, collaborative, and relevant manner
- Schedule client appointments and manage client flow
- Collect payment and handle billing and insurance matters
- Maintain accurate and up-to-date client records and files
- Assist with data entry and other administrative tasks as needed
- Communicate effectively with clients, staff, and providers
- Provide support and assistance to other team members as needed
- Adhere to HIPAA regulations and maintain confidentiality of client information
Education and/or Experience Qualifications:
- High School Diploma or equivalent required
- Associate's degree in business, administration, or related field preferred
- 2+ years of customer service experience, preferably in a healthcare setting
- Strong computer skills, including proficiency in Microsoft Office Suite
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Familiarity with medical terminology and billing procedures a plus
Burrell Behavioral Health Mission:
We are committed to improving client care, reducing the financial burden of community mental health centers, and advocating for increased access to mental health and substance use care in our communities.
Why Work with Us:
We value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization.
Equal Opportunity Employer:
Burrell Behavioral Health is an Equal Opportunity and Affirmative Action Employer, and we encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability, or veteran status.
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