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Client Services Coordinator

2 months ago

Columbia, Missouri, United States Burrell Behavioral Health Full time

Position Overview:

Job Title: Client Access Representative - Customer Service

Department: Client Access (Front Desk)

Employment Type: Full-Time / Part-Time / PRN

Shift: Varied, based on operational requirements

Job Summary:

Are you an individual who thrives on interpersonal interactions and possesses outstanding communication abilities? If you are passionate about delivering exceptional customer service and have strong organizational skills, this role may be the perfect fit for you. As a Client Access Representative at Burrell Behavioral Health, you will be instrumental in establishing a welcoming atmosphere for our clients and staff.

Key Responsibilities:

  • Deliver outstanding customer service to clients, staff, and leadership.
  • Act as a professional representative of Burrell Behavioral Health.
  • Manage scheduling and rescheduling of client appointments efficiently.
  • Accurately complete client intake documentation.
  • Handle client payments and cost shares for services rendered.
  • Collaborate with providers to oversee cancellation lists and appointment rescheduling.
  • Maintain up-to-date client records and documentation.
  • Perform daily deposit logging with precision.
  • Digitally archive documents into client files.

Qualifications:

  • High school diploma or equivalent is required.
  • Previous experience in customer service is preferred.
  • Proficiency in Microsoft Office Suite is essential.
  • Strong computer and typing skills are necessary.
  • Exceptional organizational capabilities are a must.

About Burrell Behavioral Health:

Burrell Behavioral Health is dedicated to enhancing client care and advocating for improved access to mental health and substance use services. We value diversity, equity, and inclusion within our workforce and encourage applications from individuals with varied backgrounds and experiences. Our mission is to create a supportive and inclusive work environment that prioritizes the well-being of our employees.

If you are ready to contribute to a meaningful cause and support the well-being of our community, we encourage you to consider this opportunity.