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Client Access Specialist

2 months ago

Columbia, Missouri, United States Burrell Behavioral Health Full time

Position Overview:

Job Title: Client Access Specialist - Customer Support

Department: Client Access (Front Desk)

Employment Type: Full-Time / Part-Time / PRN

Shift: Varied, based on operational requirements

Role Summary:

Are you an individual who thrives on interpersonal interactions and possesses outstanding communication abilities? If you have a talent for juggling multiple tasks while maintaining organization, this role may be ideal for you. As a Client Access Specialist at Burrell Behavioral Health, you will be instrumental in ensuring a welcoming environment for our clients and staff.

Key Responsibilities:

  • Deliver exceptional customer service to clients, staff, and leadership.
  • Represent Burrell Behavioral Health with professionalism and respect.
  • Manage scheduling and rescheduling of client appointments.
  • Accurately complete client intake documentation.
  • Process client payments for services rendered.
  • Collaborate with providers to manage appointment cancellations and rescheduling.
  • Maintain accurate client records and documentation.
  • Prepare daily deposit logs with precision.
  • Ensure proper scanning of documents into client files.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in customer service is preferred.
  • Proficient in Microsoft Office Suite.
  • Strong computer and typing skills.
  • Exceptional organizational abilities.

Benefits:

  • Comprehensive employee benefits package including health, dental, and vision for Full-Time employees.
  • Generous paid time off for Full-Time employees.
  • Emergency Medical Leave Program.
  • Flexible Spending Accounts for healthcare and dependent care.
  • Health & Wellness initiatives.
  • Employee Assistance Program (EAP).
  • Employee Discount Program.
  • Mileage reimbursement.
  • A supportive and inclusive workplace culture that prioritizes employee well-being.

Burrell Behavioral Health is committed to fostering a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds and experiences.

As a smoke and tobacco-free workplace, we prioritize the health and wellness of our employees and clients.