Client Services Representative

5 days ago


Columbia, Missouri, United States The Columbia Safety & Supply Family of Companies Full time

About the Role:

The Columbia Safety & Supply Family of Companies is seeking a highly skilled Client Services Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our global clientele.

Key Responsibilities:

  • Provide timely and effective resolution to client questions and concerns
  • Develop and maintain product expertise to analyze, troubleshoot, and provide solutions
  • Support clients through various methods, including chat and email
  • Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
  • Provide customer feedback to internal parties to continually improve our approach to excellence

Requirements:

  • Fluency with technology
  • Excellent personal, written, and oral communication skills
  • Strong organizational skills
  • Autonomous decision-making and problem resolution skills
  • The desire to be part of a team and to be a high-performer

Why Work with Us:

The Columbia Safety & Supply Family of Companies is a tight-knit group that understands the needs of our teammates. We offer a range of benefits, including:

  • Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
  • Free Employee Assistance Program: 24/7 access
  • Paid Vacation: Balance Increases with Tenure
  • Sick Time: Use for yourself or family members
  • Volunteer Paid Time Off: Give back to our community & get paid
  • Flexible Scheduling Options depending on role
  • 401k Matching Options with no Vesting Requirements
  • Bonus options depending on role
  • Free snacks, on-site gym, and a slide

About Our Company:

The Columbia Safety & Supply Family of Companies is a global team leveraging diverse talents and backgrounds to create an inclusive and successful work community. We are making things happen every day and if you want to build a career where you provide critical work as part of a growth-minded and motivated team, we are the right team for you.



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