Front Desk Representative

7 days ago


San Bruno, California, United States VNR MGMT Full time
Job Title: Front Desk Agent

At VNR MGMT, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in/check-out process, and maintaining a clean and organized front desk area.

Key Responsibilities:
  1. Guest Service: Greet and welcome guests, respond to their inquiries, and provide information about hotel services and amenities.
  2. Check-in/Check-out: Process guest arrivals and departures, handle room assignments, and ensure accurate billing.
  3. Front Desk Operations: Maintain a clean and organized front desk area, manage guest requests, and resolve any issues that may arise.
  4. Communication: Respond to internal and external phone calls, take messages, and provide information to guests and colleagues.
  5. Reservations: Make and confirm reservations, handle cancellations, and ensure accurate room assignments.
  6. Guest Relations: Foster positive relationships with guests, resolve complaints, and ensure their stay is enjoyable.
Requirements:
  • Communication Skills: Excellent verbal and written communication skills, with the ability to respond to diverse guest needs.
  • Problem-Solving: Ability to resolve guest complaints and issues in a professional and courteous manner.
  • Organizational Skills: Maintain a clean and organized front desk area, manage guest requests, and prioritize tasks effectively.
  • Teamwork: Collaborate with colleagues to ensure seamless guest service and efficient front desk operations.
Working Conditions:

The Front Desk Agent will work in a fast-paced environment, with frequent interactions with guests and colleagues. The ability to stand for long periods, calculate figures, and understand diverse guest needs is essential.

VNR MGMT is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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