Front Desk Hospitality Specialist
4 days ago
We are seeking a highly skilled and motivated Front Desk Agent to join our team at Hilton Garden Inn. As a key member of our front office staff, you will play a vital role in delivering exceptional guest experiences and maximizing suite revenue.
About the RoleThis is an exciting opportunity for someone who is passionate about providing outstanding customer service and has excellent communication skills. You will be responsible for handling all aspects of front desk operations, including check-ins, check-outs, and responding to guest inquiries.
Key Responsibilities- Provide attentive and courteous service to all guests prior to arrival and throughout their stay.
- Handle check-ins and check-outs efficiently and effectively, ensuring a seamless experience for our guests.
- Respond promptly to all guest requests, problems, complaints, and accidents presented at the front desk or through reservations.
- Answer guest inquiries about hotel services, amenities, and the local area.
- Ensure delivery of packages, mail, and messages to guests as needed.
- Adhere to Lexima's credit policies and ensure accurate room rate management.
- Stay up-to-date on all rates, packages, and special promotions.
- Familiarize yourself with all in-house groups and restricted dates.
- Take accurate room reservations and follow rate quoting guidelines.
- Develop expertise in operating the front desk computer system and contribute to positive guest satisfaction surveys.
- Demonstrate strong phone skills and use Lexima's selling guidelines during inquiry calls.
- Maintain high performance levels in mystery call evaluations.
- Follow up on wait list reservations and manage suite inventory effectively.
- Complete shift responsibility checklists and maintain a clean and organized front office area.
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition, you will enjoy a comprehensive benefits package and opportunities for career growth and development.
About LeximaLexima is an equal employment opportunity employer committed to diversity and inclusion. We strive to create a work environment that is safe, respectful, and inclusive for all employees.
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