Sarasota Front Desk Representative
3 weeks ago
We are seeking a skilled and friendly Front Desk Representative to join our team at the Art Ovation Hotel in Sarasota, Florida.
As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, handling incoming calls, and ensuring a smooth and efficient experience for all visitors.
Key responsibilities will include:
- Guest Services: Greet and interact with guests in a warm and friendly manner, responding promptly to questions and concerns, and following up to ensure guest satisfaction.
- Call Handling: Screen and transfer calls to the appropriate extension, and maintain the integrity of guests' privacy, including confidentiality of personal information.
- Room Management: Maintain knowledge of room types, hotel amenities, and features, and provide information and services to guests in a friendly and professional manner.
- Emergency Situations: Handle all emergency situations carefully and professionally, seeking assistance from leadership if required.
To be successful in this role, you will require:
- High School Diploma: A high school graduate or equivalent is required, with a minimum of one year of customer service experience and previous hotel experience preferred.
- Communication Skills: Excellent communication skills, with the ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Technical Skills: Proficiency in computer skills, data entry, and word processing, with the ability to handle multiple calls and relaying essential messages.
- Language Skills: Bilingual English/Spanish is a plus, and knowledge of local activities and attractions is also desirable.
In return for your hard work and dedication, we offer a competitive salary of $45,000 - $55,000 per year, depending on experience, plus a range of benefits, including:
- Health Insurance: Comprehensive health insurance, including medical, dental, and vision coverage.
- Retirement Plan: A 401(k) retirement plan with a company match.
- Paid Time Off: Generous paid time off, including vacation, sick leave, and holidays.
- Opportunities for Advancement: Opportunities for career advancement and professional growth within our company.
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity to join our team at the Art Ovation Hotel in Sarasota, Florida.
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry, with a portfolio of over 65 full-service, select-service, extended-stay, and resort properties across 14 states and four countries.
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