Safety and Security Officer
4 weeks ago
A Safety & Security Guard is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.
Responsibilities and Qualifications- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with company standards.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
- Comply with company standards and regulations to encourage safe and efficient hotel operations.
- Answer phone and dispatch in a timely manner, and demonstrate proper two-way radio etiquette at all times.
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and Associate incidents.
- Hold briefing with Guest Services staff both at the beginning and end of shift.
- Open secured areas for authorized personnel, and check ID of visitors/Associates as necessary.
- Investigate room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates), and serve as the first responder.
- Assist outside agencies as necessary.
- Provide escort.
- Assist with intoxicated guests.
- Be knowledgeable about hotel and guestroom locking systems.
- Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
- Monitor suspicious persons.
- Conduct rounds checking for safety hazards, checking lights and door locks, and picking up items left on the property.
- Assist during medical emergencies, administering First Aid/C.P.R/Heimlich maneuver as necessary.
- Handle items for 'Lost and Found' according to company standards.
Aimbridge Hospitality is the global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in 49 states and 22 countries.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Benefits- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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