Service Desk Support Specialist

3 weeks ago


SaintChristopheduLigneron, Pays de la Loire, United States Syntelligent Analytic Solutions Full time
Syntelligent Analytic Solutions, LLC is seeking a skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be the initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, and/or applications. You will assist with navigating around application menus, may be required to remote into customer's computer, troubleshoot network connectivity issues, working with remote employees on a corporate network, develop and sustain a productive customer relationship, making the customer and their needs a primary focus, offer alternative solutions where appropriate with the objective of retaining customers' and clients' business, and escalate complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

Responsibilities:

* Initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, and/or applications.
* Assist with navigating around application menus, may be required to remote into customer's computer.
* Troubleshoot network connectivity issues, working with remote employees on a corporate network.
* Develop and sustain a productive customer relationship, making the customer and their needs a primary focus.
* Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
* Escalate complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

Qualifications:

* High School Diploma or equivalent required.
* Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire-- willing to sponsor secret level clearance for qualified candidates.
* Must possess current Level I AIT certification.
* Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
* Understanding of Active Directory to unlock and reset passwords.
* Proficient with troubleshooting all Windows Operating systems.
* Ability to troubleshoot and resolve email issues, specifically MS Outlook.
* Ability to communicate clearly and professionally, both verbally and in writing.
* Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

Physical Requirements: Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.

Mental Requirements: Must be able to multi-task and rapidly change priorities with limited notice.

Preferred: Previous computer technical support.

Clearance: U.S Government Secret

Online applications only, please.

The likely salary range for this position is $19.00 an hour.

Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity and Affirmative Action employer.

It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation and gender identity or expression, national origin or protected veteran status and will not be discriminated against on the basis of disability.

If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources department at , Extension #2

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