API Integrations Specialist
1 month ago
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The API Integrations Specialist is an Associate level, hourly position that will contribute to the success of the Toast Customer Care Integrations team. As an API Integrations Specialist, you will assess customer needs, manage expectations, and respond effectively to resolve escalations quickly. The ideal candidate will be responsible for managing relationships with new and existing partners and customers. You will manage escalated technical and application support requests for customers who are using Toast Integrations and Toast APIs.
Below are the schedule options for this role -
Wednesday - Saturday 3:00p - 2:00a EST
Tuesday - Saturday 9:00a - 5:30p EST
Sunday - Thursday 9:00a - 5:30p EST
Tuesday - Saturday 11:30a-8:00p EST
Monday - Friday 11:30a-8:00p EST
About this roll* (Responsibilities)
- Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
- Accept incoming calls from customers, quickly identify problems, set expectations and resolve whenever possible.
- Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman.
- Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Specialists.
- Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.
- Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers.
Do you have the right ingredients*? (Requirements)
- 2+ years experience in Customer/Technical Support or a closely related field
- Must have previous experience working with API's and Integrations
- Excellent verbal and written communication skills
- Proficient in system troubleshooting and analysis
- Passion for customer and vendor support
- Ability to work scheduled shifts including day, evening and weekends
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at
*Bread puns encouraged but not required
The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.
Pay Rate
$26—$28 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact
-
MuleSoft Integration Specialist
2 days ago
Remote, Oregon, United States Amvi Software Inc Full timeJob OverviewWe are looking for a skilled MuleSoft Integration Specialist to contribute to our projects in a remote setting. In this role, you will be essential in crafting and executing integration strategies that improve our enterprise-level electronic health record systems, akin to the accomplishments of VistA Imaging in VA healthcare facilities.Note: All...
-
Remote, Oregon, United States DoseSpot Full timePE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and...
-
Senior Cloud API Developer
3 days ago
Remote, Oregon, United States Brooksource Full timeAbout the RoleWe are seeking a highly skilled Senior Cloud API Developer to join our team at Brooksource. As a key member of our technology team, you will play a critical role in designing and developing scalable cloud-native APIs that meet the needs of our clients.Key ResponsibilitiesAPI Development: Develop and maintain high-performance, scalable APIs in a...
-
Senior Integration Engineer
1 month ago
Remote, Oregon, United States BrainHi Full timeDescriptionBrainHi is a fast-growing technology company specializing in providing innovative solutions in the healthcare industry. We are seeking a highly skilled Senior Integration Engineer to join our team. As a Senior Integration Engineer at BrainHi, you will play a crucial role in designing, developing, and maintaining integrations between BrainHi's...
-
Integration Developer
2 months ago
Remote, Oregon, United States AVIO Consulting Full timeAs an AVIO Developer, you are part of a team delivering MuleSoft based solutions for our clients. Developers are responsible for delivering components of a MuleSoft based solution by leveraging your experience in software development and applying existing design patterns to produce high quality deliverables. You will leverage your experience in agile...
-
Senior Integrations Engineer
1 month ago
Remote, Oregon, United States SageSure Full timeOverview: If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Senior Integration Engineer to join our team. The ideal candidate will possess extensive knowledge of software integration principles and...
-
Integration Architect
2 months ago
Remote, Oregon, United States AVIO Consulting Full timeAs an AVIO Architect, you will lead a team to deliver MuleSoft based solutions for our clients. You will be responsible for working with our clients to define a technical approach that ensures the desired business outcomes are realized based upon an understanding of the client's strategic objectives. In addition, you will assess a project's technical...
-
Senior IBMi Application Developer
3 days ago
Remote, Oregon, United States Brooksource Full timeAbout the RoleWe are seeking a highly skilled Senior IBMi Application Developer to join our team at Brooksource. As a key member of our development team, you will be responsible for designing, developing, and implementing software solutions for enterprise-level integration projects.Key ResponsibilitiesDesign and develop software solutions using IBMi/AS400,...
-
Integrations Support Engineer
4 weeks ago
Remote, Oregon, United States Higher Logic Full timeCompany DescriptionAt Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We're obsessed with engagement and, with over 13 years of experience in the industry, we've...
-
Integration Specialist
7 days ago
Remote, Oregon, United States Catapult Staffing Full timeJob Title: QuickBooks - Integration Support OperationsDepartment: Professional ServicesLocation: RemoteThis is a fully remote role open to candidates in all time zones.Role Type: ContractAbout Catapult StaffingCatapult Staffing is a prominent provider of innovative financial management solutions tailored for small enterprises and accounting professionals....
-
Integration Support Specialist
7 days ago
Remote, Oregon, United States Catapult Staffing Full timeJob Title: QuickBooks - Integration Support OperationsDepartment: Professional ServicesLocation: RemoteThis is a fully remote role open to candidates in all time zones.Role Type: ContractAbout Catapult StaffingCatapult Staffing is a prominent provider of innovative financial management solutions tailored for small enterprises and accounting professionals....
-
Integration Support Specialist
1 week ago
Remote, Oregon, United States Catapult Staffing Full timeJob Title: QuickBooks - Integration Support OperationsDepartment: Professional ServicesLocation: RemoteThis position is fully remote and welcomes candidates from various time zones.Role Type: ContractAbout Catapult StaffingCatapult Staffing is a prominent provider of financial management solutions tailored for small enterprises and accounting professionals....
-
Integration Software Engineer
1 month ago
Remote, Oregon, United States Cendyn Full timeJob Purpose: We are seeking a skilled .NET C# Developer with Ruby experience to join our Integration team. This role is crucial for building robust data integrations with third-party vendors, focusing on normalizing data into our data warehouse for use across our product suite. As a developer, you will enhance system integrations between clients and...
-
Lead Product Manager, Data Integrations
3 weeks ago
Remote, Oregon, United States Interwell Health Full timeInterwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way,...
-
Technical Support Specialist – Level 2, pVerify
2 months ago
Remote, Oregon, United States DoseSpot Full timePE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and...
-
Cloud Solutions Architect
4 days ago
Remote, Oregon, United States Brooksource Full timeAbout the RoleWe are seeking a highly skilled Senior API Cloud Engineer to join our team at Brooksource. As a key member of our technology team, you will be responsible for designing, developing, and maintaining scalable APIs in a cloud-native AWS environment.Key ResponsibilitiesAPI Development: Develop and maintain high-quality, scalable APIs that meet the...
-
NET Developer
3 months ago
Remote, Oregon, United States Advaana Staffing Full timeJob Role Sr. Dot Net Developer Job Location Fully remote supporting PST Job Duration 6+ Months Job Type W2Client Name Greendot100% Closure very high Priority -Visa OPTCPTResponsibilities -Required Experience Experience in .NET and related Web technologies Deliver a robust loosely coupled stack of run-time API / Microservices that implement common wealth...
-
Implementation Specialist
1 month ago
Remote, Oregon, United States VelocityEHS Full timeTHE OPPORTUNITY: This remote opportunity is open to candidates residing anywhere in the United States or Canada. We are seeking an Implementation Specialist to join our Managed Services team. The Implementation Specialist is responsible for reviewing and understanding customer requirements collected by VelocityEHS Consultants and configure VelocityEHS's...
-
Sr AI Specialist, Solution Consulting
1 month ago
Remote, Oregon, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Java Developer
1 month ago
Remote, Oregon, United States DMI Full timeJava DeveloperDMI - RemoteAbout DMI:DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial...