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Call Center Customer Support Specialist
2 months ago
Customer Service Representative - Call Center
Department: Customer Care
Location: Irving, TX
Overview: The Customer Service Representative plays a crucial role in delivering exceptional service to both internal and external clients. This position requires a comprehensive understanding of company protocols and effective communication with colleagues in the Customer Care division.
Benefits:
- Competitive salary with shift differentials and monthly bonuses
- Comprehensive benefits package
- Paid Time Off (PTO)
- Holiday compensation
- Career advancement opportunities
Key Responsibilities:
- Provide prompt and precise information to incoming borrower inquiries, as well as initiate outgoing calls.
- Manage servicing for both delinquent and current mortgage accounts.
- Respond to general inquiries regarding mortgage loan accounts.
- Process payments from clients over the phone.
- Assist clients in navigating the website for payment and account details.
- Identify financial difficulties and connect borrowers with loss mitigation representatives.
- Ensure compliance with legal standards and adherence to internal policies.
Qualifications:
- 2-5 years of prior experience in customer service.
- At least 1 year of experience in a phone-based role.
- Basic computer proficiency.
- Familiarity with Microsoft Office Suite, including Excel and Word.
- Typing speed of 25 words per minute.
- Strong customer/client focus.
- Effective problem-solving and analytical skills.
- Excellent time management abilities.
- Clear and professional communication skills.
- Able to work independently as well as collaboratively within a team.
Equal Employment Opportunity Statement:
BSI Financial Services is committed to providing equal employment opportunities to all qualified applicants. We consider applicants for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
