IT Support Specialist

1 month ago


Irving, Texas, United States Motion Recruitment Full time
Job Title: IT Help Desk

At Motion Recruitment Partners, we are seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Job Summary:

We are looking for a talented IT Support Specialist to join our team. The ideal candidate will have a strong background in Windows, Mac, Active Directory, and computer hardware, as well as experience with Microsoft Office products. You will be responsible for supporting Tier 1 and Tier 2 tickets, as well as service incidents, using our ticketing systems.

Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues with Windows, Mac, and computer hardware
  • Configure and support internet browsers and mobile applications
  • Install and troubleshoot software
  • Collaborate with the support team to resolve complex technical issues
Requirements:
  • High school degree or equivalent
  • Customer service experience in a call center environment
  • Help desk or technical support experience
  • Knowledge and experience of troubleshooting Office 365 applications
  • Ability to install and troubleshoot software
  • Ability to configure and support internet browsers
  • Mobile application support experience
  • Microsoft Office Products knowledge
Desired Skills:
  • Certifications in Microsoft O365 or Azure
  • Good written and oral communication skills
  • Ability to work in team environments
Benefits:
  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.



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