IT Support Specialist
1 month ago
At Motion Recruitment Partners, we are seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Job Summary:We are looking for a talented IT Support Specialist to join our team. The ideal candidate will have a strong background in Windows, Mac, Active Directory, and computer hardware, as well as experience with Microsoft Office products. You will be responsible for supporting Tier 1 and Tier 2 tickets, as well as service incidents, using our ticketing systems.
Responsibilities:- Provide technical support to clients via phone, email, and remote desktop
- Troubleshoot and resolve technical issues with Windows, Mac, and computer hardware
- Configure and support internet browsers and mobile applications
- Install and troubleshoot software
- Collaborate with the support team to resolve complex technical issues
- High school degree or equivalent
- Customer service experience in a call center environment
- Help desk or technical support experience
- Knowledge and experience of troubleshooting Office 365 applications
- Ability to install and troubleshoot software
- Ability to configure and support internet browsers
- Mobile application support experience
- Microsoft Office Products knowledge
- Certifications in Microsoft O365 or Azure
- Good written and oral communication skills
- Ability to work in team environments
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
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