Support Specialist
2 days ago
Our client is seeking a highly skilled Member Support Specialist to join their corporate office in Irving, Texas. As a key member of the Member Support team, you will be responsible for providing exceptional customer service and technical support to clients.
Key Responsibilities:
- Communicate effectively with clients to resolve issues in a timely manner
- Provide technical support and troubleshooting for clinical products
- Assist clients with password reset issues and provide website support
- Keep accurate records of client interactions and transactions
- Escalate unresolved issues to Level II support
Requirements:
- 3+ years of experience in phone and email support for products
- Excellent communication and problem-solving skills
- Strong analytical and critical thinking skills
- Ability to work independently and prioritize tasks
- Experience in a call center environment and help desk experience preferred
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Apply Now:
If you are a motivated and customer-focused individual with a passion for providing exceptional support, we encourage you to apply for this exciting opportunity.
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