Product Support Specialist
2 months ago
This position is a key part of our customer service team, working closely with internal and external stakeholders to provide top-notch support and technical expertise. As a Product Support Specialist, you will be responsible for resolving customer issues in a timely and professional manner, utilizing your excellent communication and problem-solving skills.
Key Responsibilities- Communicate and coordinate with customers, members, and business partners to resolve issues and provide support
- Assist members with password reset issues and provide technical support for products
- Provide website support to members via phone and email, and troubleshoot issues to find solutions
- Keep records of member interactions and transactions, and monitor the resolution process to ensure follow-through
- Initiate customer contact to proactively identify and address customer needs, and escalate unresolved issues to Level II support
- Excellent communication skills (verbal and written)
- 3+ years of phone and email support experience for products, with a focus on solving complex problems
- External client-facing experience, with a strong understanding of customer service and product support principles
- Call center environment experience, with a focus on critical thinking and analytical skills
- Strong problem-solving skills, with the ability to research and find solutions to complex issues
- Critical/analytical thinking, with a focus on reading comprehension and written communication
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Product Support Specialist
4 weeks ago
Irving, Texas, United States Motion Recruitment Full timeProduct Support SpecialistThis role involves working closely with various stakeholders, including providers, suppliers, and internal and external customers, to provide top-notch customer service and technical support. The ideal candidate will possess excellent communication skills, both verbal and written, and be able to effectively read between the lines to...
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Production Support Specialist
2 weeks ago
Irving, Texas, United States Axelon Full timeAbout the Role:As a Production Support Specialist at Axelon, you will be responsible for providing Level 2 Production Support on Risk Application used by Credit Risk and Market Risk. You will work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles.Key Responsibilities:...
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Product Support Specialist
2 weeks ago
Irving, Texas, United States HUB International Full timeJob SummaryWe are seeking a highly skilled Product Support Specialist to join our team at HUB International. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assist clients with product implementation and change management feature setup, testing,...
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Product Support Specialist
2 weeks ago
Irving, Texas, United States Vizient Full timeWe're looking for a talented Product Support Specialist to join our team at Vizient. As a key member of our Aptitude Service Center, you'll play a vital role in ensuring our users have the necessary tools and knowledge to effectively utilize our technology resources.Key Responsibilities:Provide first-level technical support to end-users, troubleshooting...
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Product Support Specialist
7 days ago
Irving, Texas, United States Vizient Full timeAt Vizient, we're committed to fostering an environment where employees can thrive and contribute their unique skills and talents. To achieve this, we're seeking a skilled Product Support Specialist to join our team.Key Responsibilities:Provide first-level technical support to end-users, troubleshooting issues and resolving technical problems in a timely...
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Production Support Engineer
4 days ago
Irving, Texas, United States Axelon Full timeJob Title: Production Support Engineer - Risk Application SpecialistAbout the Role: This is an exciting opportunity to join Axelon as a Production Support Engineer - Risk Application Specialist. In this role, you will be responsible for providing Level 2 Production Support on Risk Application used by Credit Risk and Market Risk. You will work in a team of...
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Production Support Specialist
4 weeks ago
Irving, Texas, United States Collabera Full timeJob DescriptionCollabera is seeking a highly skilled Production Support Engineer to join our team.Job Summary:We are looking for a talented individual with strong debugging and analytical skills to support our production environment. The ideal candidate will have experience with Sybase, Oracle, and unix shell scripting, as well as proficiency in writing...
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Production Support Specialist
2 weeks ago
Irving, Texas, United States Experis Full timeJob SummaryExperis is seeking a highly skilled Production Support Engineer to join our team. As a Production Support Engineer, you will be responsible for providing Level 2 Production Support on Risk Application used by Credit Risk and Market Risk. You will work in a team of production support engineers and provide automation, toil reduction, and employ Site...
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Production Support Specialist
2 weeks ago
Irving, Texas, United States Mindlance Full timeJob Title: Production Support EngineerAt Mindlance, we are seeking a highly skilled Production Support Engineer to join our team. As a key member of our production support team, you will be responsible for ensuring the smooth operation of our applications and infrastructure.Key Responsibilities:Provide Level 2 Production Support on Risk Application used by...
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Product Support Specialist
2 weeks ago
Irving, Texas, United States 5H2 Hub International Midwest Limited Full timeJob Summary:Assist Product Analysts and other stakeholders with new client implementation and change management feature setup, testing, and documentation. Provide daily product operations support, including general office administrative duties, to support product function and delivery, generating high-quality departmental output and enabling a positive...
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Product Support Specialist
2 weeks ago
Irving, Texas, United States McKesson Full timeProduct Support Analyst Job DescriptionMcKesson is a leading healthcare company that delivers innovative solutions to improve patient care. We are seeking a highly skilled Product Support Analyst to join our team.Key Responsibilities:Provide exceptional customer service to internal and external clients regarding our web-based 340B software.Build and maintain...
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Production Support Specialist
3 weeks ago
Irving, Texas, United States Pinnacle Group Full timeProduction Support EngineerPinnacle Group is seeking a highly skilled Production Support Engineer to join our team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our applications and systems.Key Responsibilities:Lead a team of Application Support professionals to motivate and coach them to achieve...
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Support Specialist
4 weeks ago
Irving, Texas, United States Motion Recruitment Full timeMember Support SpecialistOur client is seeking a highly skilled Member Support Specialist to join their corporate office in Irving, Texas. As a key member of the Member Support team, you will be responsible for providing exceptional customer service and technical support to clients.Key Responsibilities:Communicate effectively with clients to resolve issues...
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Product Support Specialist
2 weeks ago
Irving, Texas, United States McKesson Full timeAbout McKessonMckesson is a leading healthcare company that delivers innovative solutions to improve patient care and outcomes. Our mission is to make better care possible for patients, communities, and healthcare providers.Job SummaryWe are seeking a highly skilled Product Support Analyst to join our team. The successful candidate will provide exceptional...
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IT Support Specialist
3 weeks ago
Irving, Texas, United States Motion Recruitment Full timeJob Title: IT Help DeskAt Motion Recruitment Partners, we are seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Job Summary:We are looking for a...
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Customer Support Specialist
2 weeks ago
Irving, Texas, United States Wells Fargo Full timeAt Wells Fargo, we are seeking a talented professional to join our team as a Customer Support Specialist. This role is responsible for providing exceptional support services to our clients, ensuring their needs are met and exceeded.The ideal candidate will have a strong background in trade services, with experience in issuing, advising, and amending letters...
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Technical Support Specialist
2 weeks ago
Irving, Texas, United States Abbott Laboratories Full timeAbout Abbott LaboratoriesAbbott Laboratories is a global healthcare leader that develops innovative solutions to improve people's lives. Our diverse portfolio of life-changing technologies spans diagnostics, medical devices, nutritionals, and pharmaceuticals.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a...
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IT Support Specialist
2 months ago
Irving, Texas, United States Motion Recruitment Full timeJob Summary:Motion Recruitment Partners is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their technical needs are met with efficiency and expertise.Key Responsibilities:Provide technical support to clients via phone,...
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Desktop Support Specialist
1 week ago
Irving, Texas, United States Michaels Stores Full timeAt Michaels Stores, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical assistance to our team members, ensuring that our hardware and software systems are running smoothly and efficiently.Key Responsibilities:Address user tickets regarding hardware, software,...
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Technical Support Specialist
2 weeks ago
Irving, Texas, United States Motion Recruitment Partners LLC Full timeJob Title: Technical Support SpecialistJob Summary: Motion Recruitment Partners LLC is seeking a skilled Technical Support Specialist to join their team. The ideal candidate will have a background in Windows, Mac, Active Directory, Computer hardware, and Microsoft. This role is responsible for supporting Tier 1 and Tier 2 ticket and issues, along with...