Outbound Call Center Representative
5 hours ago
Alacrity Solutions is a leading provider of insurance claims services, offering a comprehensive solution for property, auto, heavy equipment, and casualty claims management. As a full-service provider, we deliver streamlined claims, repair, and recovery solutions to our clients. Our team of experts is dedicated to providing consistent, professional, and scalable services throughout the entire claim handling and resolution process.
Job SummaryWe are seeking a highly motivated and detail-oriented Outbound Call Center Representative to join our team. As an Outbound Call Center Representative, you will be responsible for making outbound calls to report auto accidents and gathering claim information from adverse carriers. This is a full-time position working in our Irving, TX office.
Key Responsibilities- Make outbound calls to report auto accidents and gather claim information from adverse carriers.
- Ask all required questions and obtain claim information from the adverse carrier.
- Complete call templates to reflect successful or unsuccessful reporting of each claim.
- Provide thorough claim documentation for each claim.
- Create invoices for files worked.
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening.
- Ability to multitask, set priorities, and manage time effectively.
- Knowledge of Microsoft Office, including Word, Outlook, and Excel.
- Ability to type a minimum of 40 words per minute.
- High school degree.
- Competitive salary range: $15.00 per hour.
- Benefits package including medical, dental, vision, short- and long-term disability, life insurance, and an employee assistance program.
- HSA bank with selection of high deductible health plan.
- 401K plan options.
- Paid time off accruals.
- Paid holidays.
Alacrity Solutions is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.
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