Research Recruiter and Call Center Representative
4 weeks ago
Job Summary:
We are seeking a highly motivated and detail-oriented Research Recruiter and Call Center Representative to join our team at Beacon Hill. As a Research Recruiter and Call Center Representative, you will be responsible for generating call lists, screening potential participants for studies, and making outbound calls to assist callers. You will also schedule appointments and make reminder calls for study visits, enter data for appointments and participant applications, and perform other duties as assigned by management.
Responsibilities:
* Generate call lists and screen potential participants for studies
* Make outbound calls (no cold calling) and take inbound calls to assist callers
* Schedule appointments and make reminder calls for study visits
* Enter data for appointments and participant applications
* Perform other duties as assigned by management
Requirements:
* Minimum of 1 year experience in high-volume outbound calling
* Strong customer service skills, preferably in a call center environment
* Clear, professional telephone communication
* Attention to detail and basic computer skills
* Ability to thrive in a fast-paced, goal-oriented setting
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