Automotive Customer Service Representative
2 weeks ago
Job Summary:
Pep Boys is seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences, building trust, and driving sales growth.
Key Responsibilities:
- Engage with customers to understand their needs and preferences
- Schedule appointments and communicate timelines and processes
- Assist with various aspects of customer care, including work order and register assistance
- Contribute to facility maintenance and Outside Purchase (OP) ordering
- Follow all policies and procedures related to cash, credit, check, refund, and return policies
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Knowledge of automotive products and services
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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