Automotive Service Advisor
8 hours ago
At Christian Brothers Automotive, we are seeking a highly skilled and customer-focused Automotive Service Advisor / Writer to join our team. As a key member of our team, you will play a vital role in building relationships with our guests and ensuring their satisfaction with our services.
Responsibilities:- Provide exceptional customer service and hospitality to every guest who enters our facility.
- Present repair solutions in a clear and concise manner, ensuring our guests understand the necessary repairs for their vehicle.
- Sell our services effectively while maintaining honesty and integrity.
- Maintain a positive attitude and team atmosphere at all times.
- Communicate with guests on the phone in a clear and professional manner.
- Build long-term relationships between the store, yourself, and our guests.
- Direct, coordinate, and participate in performing guest service activities.
- Shuttle guests as needed in our branded vehicle.
- Ensure all repairs are performed to proper specifications.
- Work collaboratively with other employees to achieve our goals.
- Outstanding customer service skills.
- Desire to contribute to a high-performing, positive work environment.
- Current driver's license.
- Acceptable driving record.
- Proficiency in Windows-based computer software and automotive store applications.
- Experience in an automotive customer service role or service writer/sales role preferred, but not required.
- Willingness to accept coaching and a passion for delivering exceptional guest experiences.
- Dependability and reliability for a Monday-Friday schedule.
- Ability to be on your feet for most of the workday.
- Occasional lifting and carrying of objects over 50 pounds.
- Ability to maintain a brisk work pace in a high-volume environment.
Christian Brothers Automotive began in 1982 with a simple premise: providing precision auto repair with transparency, integrity, and a people-first philosophy. Our modern facilities are equipped with manufacturer-level diagnostic equipment and the latest factory scan tools. We offer our technicians a consistent workload, free training, full-time live support, and access to our private Technician Assistance Center.
We are an Equal Opportunity Employer and practice 'at-will' employment practices. All information will be kept confidential according to EEO guidelines.
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