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Claims Support Specialist II

2 months ago


Myrtle Beach, South Carolina, United States BlueCross BlueShield of South Carolina Full time
Position Overview

The Claims Support Specialist II plays a crucial role in ensuring customer satisfaction by addressing inquiries related to claims and appeals. This position involves:

  • Responding to Inquiries: Handling routine correspondence and telephone inquiries regarding claims or appeals.
  • Claims Adjustment: Identifying and rectifying incorrectly processed claims, including completing necessary adjustments and reprocessing actions.

Key Responsibilities:

  1. Researching and providing accurate responses to customer service inquiries.
  2. Advocating for customers by ensuring their claims are processed correctly and efficiently.
  3. Collaborating with various departments to resolve issues related to claims.

This role is essential in maintaining the integrity of the claims process and ensuring a high level of service within the healthcare sector.