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Mortgage Loan Officer Support Specialist

2 months ago

Myrtle Beach, South Carolina, United States American Financial Network - Myrtle Beach Full time
Job Overview

We are seeking a meticulous Mortgage Loan Officer Support Specialist to join our dynamic team. This role requires a minimum of 2 years of experience in the mortgage sector. You will be instrumental in fostering communication with referral partners, clients, real estate professionals, lenders, and underwriters to build relationships and drive new business opportunities.

Your responsibilities will include facilitating the completion of mortgage loan applications, gathering, analyzing, and reviewing essential loan documentation in line with established guidelines, and providing ongoing support throughout the loan application journey. Our team thrives on referrals from our community, emphasizing the importance of effective communication, efficiency, and a positive attitude, even in high-pressure situations.

Compensation:

$48,000 annually, plus experience-based bonuses per file.

Key Responsibilities:
  • Assist with administrative tasks such as managing calls, scheduling appointments, and other related duties.
  • Collect and organize necessary loan documentation for verifications and underwriting, including loan files and credit reports.
  • Act as the primary point of contact between the mortgage loan officer and clients, coordinating meetings to address outstanding items.
  • Respond to customer inquiries and provide exceptional service throughout the transaction process.
  • Ensure all loan package documents are accurate and report any discrepancies to the loan officer.
Qualifications:
  • Highly motivated and goal-oriented with strong customer service and communication skills.
  • NMLS license or training is preferred but not mandatory.
  • 2-3 years of administrative support experience in a professional or mortgage environment is desirable.

Essential Skills:

  • Organizational Skills: Ability to manage multiple files, track deadlines, and ensure documentation accuracy.
  • Time Management: Proficient in prioritizing tasks to handle a high volume of work efficiently.

Communication Skills:

  • Interpersonal Skills: Capable of professional interactions with clients and team members.
  • Written Communication: Skilled in drafting clear and concise emails and reports.

Technical Proficiency:

  • Software Knowledge: Familiarity with loan processing software and CRM systems is advantageous.
  • Tech Savvy: Quick to learn and adapt to new technologies.

Industry Knowledge:

  • Loan Processing Knowledge: Understanding of various loan types and documentation requirements.
  • Regulatory Compliance: Awareness of industry regulations and compliance standards.

Problem-Solving Skills:

  • Critical Thinking: Ability to identify issues and develop solutions in a fast-paced environment.
  • Proactive Approach: Anticipate needs and address potential challenges before they arise.

Customer Service Focus:

  • Client-Centric: Committed to providing exceptional service and addressing client needs with professionalism.
  • Responsive: Quick to respond to client inquiries and resolve issues.

Team Collaboration:

  • Team Player: Contributes positively to team dynamics and supports colleagues.
  • Adaptability: Flexible and able to adjust to changing priorities.

Experience and Education:

  • Relevant Experience: Previous experience in the mortgage industry is highly beneficial.
  • Educational Background: A degree in finance, business, or a related field is advantageous.

High Energy and Resilience:

  • Energy Level: Maintains productivity and enthusiasm in a fast-paced environment.
  • Stress Management: Remains calm and effective under pressure.

Ethics and Integrity:

  • Confidentiality: Understands the importance of handling sensitive information with discretion.
  • Integrity: Upholds high ethical standards in all aspects of the role.

Coachable: Open to feedback and willing to learn.

About American Financial Network

With 20 years of experience, our team has been recognized as a leader in the mortgage industry, ranking in the top 1% of Loan Officers nationwide. American Financial Network (AFN) is one of the largest privately held mortgage companies in the country, providing the resources necessary to compete at a national level while maintaining responsive communication and flexibility.