Lead Technical Service Engineer

2 weeks ago


Hudson, Massachusetts, United States American Energy Storage Innovations, Inc Full time

American Energy Storage Innovations, Inc. is on the lookout for a committed Lead Technical Service Engineer & Trainer to enhance their team.

Position Summary:

The Lead Technical Service Engineer and Trainer will act as the main technical liaison for Energy Storage Systems (ESS) service, guiding third-party service providers while managing various engineering tasks associated with ESS product deployment, evaluation, functionality, and upkeep. This position involves strategizing, coordinating, and delivering product training to field support staff and other technical roles.

Key Responsibilities:

  • Oversee customer installations, equipment evaluations, service, and repairs.
  • Execute start-up evaluations and customer training on product functionalities and maintenance.
  • Ensure effective communication with field support teams.
  • Monitor ESS system performance and address alarms and faults remotely.
  • Supervise third-party service providers and provide them with training.
  • Investigate and resolve complex customer inquiries.
  • Conduct field troubleshooting and evaluation of sub-systems.
  • Offer insights on system design enhancements.
  • Lead software and hardware upgrade initiatives.
  • Assist in developing troubleshooting procedures and training resources.
  • Collaborate with internal teams to address customer challenges.
  • Plan and deliver technical training for field personnel and customers.
  • Ensure adherence to regulations and company policies.
  • Support with additional responsibilities as required.
  • Maintain consistent and reliable attendance.

Qualifications:

  • Bachelor's degree in mechanical engineering, electrical engineering, or a related discipline.
  • A minimum of 10 years of field service engineering experience.
  • At least 5 years of training experience is preferred.
  • Ability to read and interpret schematics and engineering diagrams.
  • Proficient in software applications such as MS Office, MATLAB, etc.
  • Strong problem-solving and customer service capabilities.
  • Excellent written and verbal communication skills.
  • Prior experience in energy storage systems is preferred.
  • Willingness to travel and maintain a flexible schedule.

Benefits and Advantages:

  • Comprehensive benefits package options.
  • Competitive salary structure.
  • Diverse leave options.
  • Company-sponsored medical, dental, vision, and insurance plans.
  • 401K plan with matching contributions.
  • Tuition assistance and employee development initiatives.
  • Opportunities for professional advancement.

About American Energy Storage Innovations, Inc. (AESI):

AESI is a prominent player in the energy storage systems sector, recognized for its innovative offerings and dedication to excellence. The company's team boasts a proven history in the industry, consistently delivering state-of-the-art solutions. AESI's products are engineered to streamline energy storage and management, ensuring efficiency and reliability for the future.

Work Environment:

American Energy Storage Innovations, Inc. is committed to fostering an inclusive and diverse workplace culture.



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