Front Desk Associate
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at HEI Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.
Key Responsibilities- Guest Service: Greet guests in a friendly and professional manner, respond to their inquiries, and resolve any issues in a timely and efficient manner.
- Check-in and Check-out: Process guest arrivals and departures, verify room assignments, and ensure that all necessary information is accurate and up-to-date.
- Room Assignments: Make informed decisions regarding room assignments, taking into account guest preferences and hotel availability.
- Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations and resolve any issues that may arise.
- Problem-Solving: Anticipate and resolve guest complaints in a professional and courteous manner, ensuring that all issues are resolved to the guest's satisfaction.
- Teamwork: Collaborate with other front office staff to ensure that all tasks are completed efficiently and effectively.
- Education: High school diploma or equivalent required; college degree preferred.
- Experience: Hotel experience preferred.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems.
- Physical Demands: Ability to stand for long periods, move throughout the front office, and lift up to 25 pounds.
HEI Hotels & Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) savings plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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