Front Desk Representative
1 week ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Sandestin Golf and Beach Resort. As a Front Desk Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out.
Key Responsibilities:
- Guest Welcome and Check-in: Greet and welcome guests with a friendly and professional demeanor, ensuring a warm and inviting atmosphere.
- Front Desk Operations: Efficiently manage the check-in and check-out process, ensuring accuracy and guest satisfaction.
- Guest Services: Handle guest inquiries, requests, and complaints promptly, delivering resolutions that enhance the guest experience.
- Hotel Information and Amenities: Provide detailed information about hotel amenities, services, and local attractions, ensuring guests have a comprehensive understanding of our offerings.
- Room Preparation and Maintenance: Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet hotel standards.
- Guest Accounts and Billing: Manage guest reservations and ensure all billing is accurate, processing payments and handling cash/credit transactions with precision.
- Front Desk Maintenance: Maintain the cleanliness and organization of the front desk area, ensuring a professional and welcoming environment.
Requirements:
- Customer Service Experience: Previous experience in a customer service role, preferably in a hotel or hospitality setting.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with guests and colleagues.
- Problem-Solving and Attention to Detail: Strong problem-solving skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Availability and Flexibility: Must have open availability, including weekends, holidays, and flexible shifts.
Physical Requirements:
- Physical Demands: Must be able to stand, walk, and remain on feet for extended periods, up to 8 hours or more.
- Lifting and Mobility: Ability to lift, push, or pull up to 25 pounds frequently and handle guest luggage or other items as needed.
- Energy and Focus: Comfortable with bending, reaching, and repetitive movements, with the ability to maintain energy and focus in a fast-paced environment.
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