Customer Service Representative

7 days ago


Destin, Florida, United States Homewood Suites Destin Full time
About Our Hotel

Located along the scenic Emerald Coast Parkway, Homewood Suites Destin offers a prime location near Henderson Beach State Park and Big Kahuna's Water & Adventure Park.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our dynamic team. As a key member of our front office staff, you will be responsible for providing exceptional guest experiences, handling customer inquiries, and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Guest Services
    • Greet guests warmly and provide a positive first impression of our hotel.
    • Assist guests with arrival and departure, ensuring a smooth and efficient process.
    • Provide accurate information about hotel amenities, services, and local attractions.
  • Front Desk Operations
    • Process guest registrations, including inputting and retrieving information from our computer system.
    • Verify and imprint credit cards for authorization using electronic acceptance methods.
    • Handle cash, make change, and balance the house bank.
    • Accept and record vouchers, traveler's checks, and other forms of payment.
  • Communication
    • Promptly answer phone calls using positive and clear communication.
    • Input messages into the computer and retrieve messages for guests.
    • Extend assistance to resolve guest complaints and issues.
  • Teamwork
    • Collaborate with colleagues to ensure seamless operations and exceptional guest experiences.
    • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • Education
    • High school diploma or equivalent required; college degree preferred.
  • Experience
    • Hotel experience preferred.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Basic math skills and accuracy with handling cash and credit transactions.
Benefits

We offer a comprehensive benefits package, including competitive pay, paid time off, and opportunities for professional growth and development. Our hotel is committed to providing a positive and inclusive work environment, where associates can thrive and succeed.



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