Ground Operations Supervisor
2 weeks ago
At Pacific Aviation, we foster a culture of collaboration and success.
As a leading airport-handling provider, Pacific Aviation (in partnership with Superior Aircraft Services) is committed to delivering outstanding service for some of the most prestigious airlines globally. Our success over the past 25 years is attributed to the growth and development of our team members, who are at the heart of our operations. We currently serve major airports on the West Coast and have recently expanded our services to the East Coast.
We value diversity and believe that a varied team enhances our performance. We celebrate our differences and are committed to evaluating all candidates based solely on their qualifications and merit.
We are seeking a dedicated and enthusiastic professional to take on the role of Supervisor, guiding our team of ground staff with effective leadership. If you have a passion for customer service in the travel sector and enjoy leading teams, this position may be for you.
Position Summary
As a Supervisor at Pacific Aviation, you will oversee a team of customer service agents. Your primary responsibilities will include ensuring exceptional service delivery, monitoring flight operations, and enforcing safety protocols. This role reports directly to the Account Managers.
Key Responsibilities
- Manage and optimize the allocation of ground staff.
- Verify staff attendance and coordinate schedules.
- Oversee the implementation of all necessary procedures for flight handling.
- Act as the commercial representative for airline accounts.
- Ensure timely and efficient setup of staff with required equipment.
- Monitor check-in equipment for operational readiness.
- Facilitate team briefings and debriefings.
- Ensure smooth flight turnarounds from check-in to departure.
- Verify all flight-related actions.
- Contribute to achieving Quality Department objectives.
- Adhere to operational procedures and guidelines throughout the flight process.
- Communicate any discrepancies in flight handling to the Account Manager.
- Collaborate with the Account Manager to address issues affecting flight quality.
- Implement airline procedures while considering final operating instructions.
- Document flight data accurately for Pacific Aviation and the airlines.
- Ensure compliance with safety and security regulations.
- Maintain the professional appearance of agents and the proper care of equipment.
- Assist in daily staff briefings and debriefings.
- Resolve team conflicts and uphold work standards effectively.
- Enforce safety policies and provide necessary tools for frontline staff to enhance safety performance.
- Lead investigations into workplace incidents related to health and safety.
Compensation and Benefits
Hourly Pay Rate: $24.00
Comprehensive Medical, Dental, and Vision benefits
401k Retirement Plan
Paid Time Off
Uniform Provision
Parking Discounts
Paid Training Opportunities
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