Administrative Assistant

2 days ago


Nashville, Tennessee, United States Thyme Care Full time
About Thyme Care

At Thyme Care, we're revolutionizing cancer care by providing personalized support to patients and their loved ones. Our mission is to create a better healthcare journey, where individuals feel seen, supported, and heard by their care team.

Job Summary

We're seeking an Administrative Assistant to join our team in Nashville. As a key member of our care team, you'll be responsible for handling inbound and outbound calls, text messages, and emails from members and providers. You'll also provide administrative support by generating member reports, data entry, and checking and sending mail on behalf of the care team.

Key Responsibilities
  • Provide exceptional customer service to members and providers through phone, email, and text
  • Generate daily member reports and assist with day-to-day functions to prepare for interdisciplinary care team meetings
  • Identify and triage member needs to connect them with our care teams for clinical support and care coordination
  • Send weekly surveys to members and schedule patient and provider calls and case conferences as needed
  • Contribute to special projects and data entry, including the growth of our virtual medical practice
Requirements
  • 1+ year of telephonic support experience in a healthcare or customer service role
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and listening skills
  • Ability to identify and triage member needs
  • Basic computer skills and proficiency in Google Suite
What We Offer
  • A competitive hourly rate of $19.23
  • A hybrid work environment with 2 days in the office and 3 days remote
  • Opportunities for professional growth and development
  • A dynamic and supportive team environment
Why Join Thyme Care?

We're a company that values diversity, equity, and inclusion. We're committed to promoting the health and well-being of all individuals and creating a culture of inclusion. If you're passionate about making a difference in the lives of cancer patients and their loved ones, we encourage you to apply.



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