Administrative Assistant

2 days ago


Nashville, Tennessee, United States Thyme Care Full time
Job Title: Administrative Assistant

At Thyme Care, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. We're seeking an Administrative Assistant to join our team, responsible for handling inbound & outbound calls, text messages, secure emails, and faxes from members and providers, connecting them to their Care Team.

Key Responsibilities:
  • Provide administrative support by generating member reports, data entry, and checking and sending mail on behalf of the Care Team.
  • Identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination.
  • Send weekly surveys to our members and schedule patient and provider calls and case conferences, as needed.
  • Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution.
Requirements:
  • 1+ year of telephonic support experience in a healthcare or customer service role.
  • Ability to handle member interactions with empathy and patience.
  • Strong organizational skills and ability to prioritize tasks.
  • Comfort with ambiguity and ability to adapt to changing priorities.
  • Desire to learn new technologies and experience with video chatting, Google Suite, Slack, electronic health records, or comfort learning new technology.
What We Offer:
  • $19.23/hour pay rate.
  • 10:30 - 7 CST shift.
  • Opportunity to work in a fast-paced, innovative environment.
  • Chance to make a meaningful impact in the lives of cancer patients and their loved ones.

We are an equal opportunity employer and are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections.



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