Patient Outreach and Enrollment Coordinator

3 weeks ago


Tustin, California, United States Ftoc Full time
Job Title: Patient Outreach and Enrollment Coordinator

Job Summary:

Families Together of Orange County (FTOC) is seeking a highly motivated and detail-oriented Patient Outreach and Enrollment Coordinator to join our team. As a key member of our outreach and enrollment team, you will play a critical role in identifying and enrolling eligible individuals and families in our healthcare services.

Key Responsibilities:

  • Outreach and Enrollment: Identify individuals who qualify for FTOC services through direct outreach activities and reports/referrals from community partners, churches, schools, internal data, and others.
  • Application Assistance: Assist eligible clients to apply for publically sponsored health care insurance plans using Covered California (Calheers) or BenefitsCal, providing necessary follow-up, tracking, and data collection to ensure continuous enrollment.
  • Tracking and Follow-up: Maintain a tracking and follow-up system for Medi-Cal and other social service applications to ensure that all aspects of the process from application through post-enrollment is complete.
  • Customer Service: Provide great customer service by assisting patients with any questions or concerns about health coverage and other social service programs.
  • Collaboration: Work with local agencies to support further social service needs to patients and engage with patients on a daily basis to assist with insurance needs such as insurance and Medi-Cal financial counseling.
  • Community Outreach: Outreach to raise awareness of the availability and necessity of a Primary Care Provider and health plans.
  • Communication: Provide information in a manner that is culturally and linguistically appropriate for community members, ensuring that information given is complete, fair, and impartial.

Requirements:

  • Education: High School Diploma
  • Experience: 1 year in eligibility and verification of healthcare benefits, specifically Medi-Cal or CalOptima Health
  • Skills: Verbal Communication, Organization, Scheduling, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork
  • Language: Bilingual (Spanish)
  • Driver's License: Valid CA Driver License

About FTOC:

Families Together of Orange County (FTOC) is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare services to the community. We are committed to delivering patient-centered care and promoting health equity through our outreach and enrollment efforts.



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