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Patient Services Representative

2 months ago

Tustin, California, United States Families Together of Orange County Full time
Job Overview

Position: Healthcare Call Center Representative

Location: Treehaven

Available Positions: 2

Key Responsibilities:

  • Efficiently manage incoming calls
  • Deliver outstanding customer service
  • Update patient information and insurance details
  • Confirm and rearrange appointments as necessary
  • Engage in outreach initiatives
  • Accurately document relevant information
  • Inform patients about clinic procedures
  • Work collaboratively with FTOC personnel
  • Participate in required meetings
  • Undertake additional tasks as assigned

Qualifications:

  • High School Diploma or equivalent is mandatory
  • At least 2 years of experience in a similar role
  • Bilingual in Spanish is essential
  • Proficient computer skills with a keen attention to detail
  • Familiarity with electronic health record (EHR) systems is preferred

Families Together of Orange County (FTOC) is committed to equal employment opportunities.