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Patient Support Specialist
2 months ago
Role: Healthcare Call Center Representative
Location: Treehaven
Available Positions: 2
Key Responsibilities:
- Efficiently manage incoming calls
- Deliver outstanding customer service
- Update patient records and insurance details
- Confirm and rearrange appointments
- Engage in outreach initiatives
- Accurately document all information
- Inform patients about clinic policies
- Work collaboratively with FTOC personnel
- Participate in required meetings
- Undertake additional tasks as needed
Qualifications:
- High School Diploma or equivalent is mandatory
- At least 2 years of experience in a similar role
- Bilingual in Spanish is essential
- Proficient computer skills with strong attention to detail
- Familiarity with electronic health record (EHR) systems is preferred
Families Together of Orange County (FTOC) is committed to equal employment opportunities.