Field Support Specialist

3 weeks ago


Alexandria, Virginia, United States NTT DATA Full time
Job Summary

We are seeking a skilled Field Tech Analyst to join our team in providing exceptional support to our clients. As a Field Tech Analyst, you will be responsible for delivering top-notch technical support to our customers, ensuring their workstations are running smoothly and efficiently.

Key Responsibilities
  • Provide deskside support for a diverse range of workstations, including Intel-based PCs and Apple workstations.
  • Assist customers with workstation issues, including diagnosis, remediation, and performance analysis.
  • Escalate complex issues to the eBusiness team as needed.
  • Consult with manufacturers to resolve technical issues.

Requirements
  • Bachelor's degree and 3+ years of experience in technical support.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

About NTT DATA

NTT DATA is a leading provider of digital and AI infrastructure, committed to helping clients innovate and transform for long-term success. We are an equal opportunity employer and value diversity and inclusion in the workplace.

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