Field Support Specialist
3 weeks ago
We are seeking a skilled Field Tech Analyst to join our team in providing exceptional support to our clients. As a Field Tech Analyst, you will be responsible for delivering top-notch technical support to our customers, ensuring their workstations are running smoothly and efficiently.
Key Responsibilities
- Provide deskside support for a diverse range of workstations, including Intel-based PCs and Apple workstations.
- Assist customers with workstation issues, including diagnosis, remediation, and performance analysis.
- Escalate complex issues to the eBusiness team as needed.
- Consult with manufacturers to resolve technical issues.
Requirements
- Bachelor's degree and 3+ years of experience in technical support.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
About NTT DATA
NTT DATA is a leading provider of digital and AI infrastructure, committed to helping clients innovate and transform for long-term success. We are an equal opportunity employer and value diversity and inclusion in the workplace.
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