Senior Operations Manager

12 hours ago

Houston, Texas, United States TopView Sightseeing Full time
Job Title: Senior Operations Manager

We are seeking a highly experienced Senior Operations Manager to oversee the operational aspects of our Tea Around Town experience in Houston, TX and other locations in TX (TBD). As a Senior Operations Manager, you will be fully responsible for the Tea Around Town experience and for its operational efficiency.

Key Responsibilities:
  • Manage and supervise all aspects of the product execution (both front and back of house); ensure flawless product execution and deliver a world class experience consistently throughout all trips.
  • Lead launch related activities in multiple locations to ensure timely and successful launch in all locations.
  • Be responsible for hiring, training, scheduling, managing, and performance monitoring of all operations staff related to the product.
  • Manage all day-to-day operations for the assigned locations, including managing internal teams as well as partnership relationships with key vendors like caterer, bus yard, maintenance facility etc.
  • Develop, refine and ensure compliance with all SOPs.
  • Collaborate with cross functional teams within the organization to seamlessly execute all product changes, promotions, press events, and new product launches; foster productive relationships and promote inter-departmental synergy.
  • Establish routine quality assurance procedures, identify gaps between the achieved product quality and anticipated product standards, and implement corrective actions in a timely manner.
  • Analyze current operational processes, identify bottlenecks, inefficiencies, and areas for improvement; propose and implement process enhancements to optimize resource utilization and increase cost efficiency.
  • Oversee inventory through normal cycle counts and inventory maintenance related activities; reconcile inventory with inventory systems and perform manual transactions to maintain inventory accuracy.
  • Identify potential risks within operations and develop plans to mitigate them; implement robust contingency plans to ensure business continuity in the face of unexpected challenges.
  • Uphold stringent safety protocols and uncompromising food quality standards throughout all operational processes.
  • Work closely with the finance team to develop and manage operational budgets; monitor expenditures, identify cost-saving opportunities, and ensure financial discipline within the operations function.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven track record of at least 12 years in operations, with 5+ years in a management role. Hospitality, restaurant, F&B experience preferred.
  • Highly hands-on with strong problem-solving capabilities under pressure.
  • Ability to make data-driven decisions.
  • Thrive in a fast-paced, dynamic environment and adapt to changing business needs.
  • Exceptional team management abilities, with a history of building and motivating high-performing teams.
  • Excellent communication and strong organizational skills; attention to detail.
  • Work schedule is 50+ hours a week; must be available to work weekends and holidays.
  • Work locations are in Houston, TX (other locations in TX TBD); valid driver's license required.
Benefits:
  • Bonus pay
  • Paid time off
  • Health insurance (medical, dental, vision)
  • Pre-tax commuter benefit
  • More
Compensation:

$70k-$90k + bonus

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